Welcome Agent
2 months ago
**Additional Information**
**Job Number**24183192
**Job Category**Rooms & Guest Services Operations
**Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
**Authentically You**
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply
**ROLE RESPONSIBILITIES**:
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment, Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Count and secure bank at beginning and end of shift.
- Process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
**BENEFITS**
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified
- Birthday Leave
**MI CAREERS SOCIAL MEDIA ACCOUNTS**
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
**CTA TO LEARN MORE**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Welcome Agent
4 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24159788 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity is...
-
Welcome Agent
2 months ago
Sydney, Australia Marriott Full timeAuthentically You Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and...
-
Welcome Desk Agent
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24029793 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity...
-
Welcome Supervisor
7 months ago
Sydney, Australia Marriott International Full timeExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Sydney is now casting for Welcome Supervisors to lead our Whatever/Whenever and Welcome operations and guest services team. Reporting to the Welcome Manager this integral role provides a high level of service to guests experience and presents an amazing opportunity...
-
Welcome Supervisor
6 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24017417 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity...
-
Welcome Supervisor
2 months ago
Sydney, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24183199 **Job Category**Rooms & Guest Services Operations **Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Sydney is now...
-
Welcome Supervisor
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24029668 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity...
-
Welcome Supervisor
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 23193779 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity...
-
Welcome Supervisor
7 months ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24103613 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...
-
Reservations Agent
4 months ago
Sydney, Australia AccorHotel Full time**Company Description** Swissôtel Sydney, a premium five-star hotel situated in Sydney’s bustling business, retail, and entertainment hub, features 369 elegantly guest rooms and suites designed for both business and leisure travelers seeking contemporary comfort. Swissôtel Sydney is seeking a Full Time Reservations Agent to join our dedicated...
-
Guest Services Agent
6 months ago
Sydney, Australia AccorHotel Full time**Company Description** Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district. Swissôtel Sydney is looking to welcome a Guest Service Agent to join our growing Front Office team. As a Guest Service Agent, your mission is to ensure our guests enjoy their stay with us through providing...
-
Reservations Agent
7 months ago
Sydney, Australia PARKROYAL Darling Harbour Full timeWe are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally...
-
Reservation Agent
4 months ago
Sydney, Australia AccorHotel Full time**Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career...
-
Reservation Agent
7 months ago
Sydney, Australia MERCURE Full time**Company Description** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to...
-
Guest Service Agent
6 months ago
Sydney, Australia Oaks Hotels Full timeJob Description Oaks North Ryde Suites are looking for casual Guest Service Agents who are passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...
-
Reservations Agent
7 months ago
Sydney, Australia AccorHotel Full time**Company Description** SSwissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Be part of the Swissôtel Sydney multi-million dollar hotel...
-
Associate Agent
6 months ago
Sydney, Australia Recruit and Consult Full time$80,000 - $90,000 + commissions + parking - Work from home flexibility one day per week - Pathway to move into a stand alone sales and leasing agent role **A little bit about the company**: Based in the Sydney CBD this boutique real estate brand is growing and they need an experienced Associate Agent to join the Principals team to manage both sales and...
-
Reservations Sales Agent
4 months ago
Sydney, Australia IBIS Full time**Company Description** Accor** is Australia's largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with you, you can continue to explore Accor's limitless possibilities. Welcome to the vibrant and energetic...
-
Guest Service Agent
4 months ago
Sydney, Australia Hilton Full timeGuest Service Agent Before you get started Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members! **Why you will love working for Hilton!** - Access to the world's best Team Member Travel Program with highly discounted rates - Discounts of up to 25-50% on products and services in participating...
-
Executive Assistant to Top Agent North Shore
6 months ago
Sydney, Australia Gough Recruitment Full timeThis is a team with an innovative approach to all facets of Real Estate. Currently seeking an Executive Assistant to work alongside a talented agent who has dominated the North Shore for several years, this opportunity will see you collaborating with one of the industry’s biggest billers. Operating out of picturesque offices in the Upper North Shore, this...