Night Manager

2 months ago

Hobart, Australia Hilton Full time

Night Manager

**DoubleTree by Hilton Hobart - Night Manager**

**We are looking for passionate hospitality stars to join our pre-opening team.**

**Australian Working Rights Required**
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

**About DoubleTree by Hilton Hobart**

Hilton's first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

**What will it be like to work for Hilton?**

Our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognized for our commitment to building a culture of service.

**You can expect to receive**:

- A competitive industry rate
- Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings,
- Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being
- Inclusion in a generous bonus scheme, long-term career development planning and opportunities, and
- Investment in your well-being to include flexible working arrangements that support you in making space for what matters most

A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.

**What will I be doing?**

As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

- Be visible in the hotel lobby and other public areas
- Represent the General Manager and other Senior Managers in their absence
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
- Ensure that all Guest complaints are managed promptly and completely
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform other departments of Guest special requests, including early/late departures and room changes
- Maintain awareness of all hotel areas

**What are we looking for?**

A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 4 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
- Current and demonstrated knowledge of health and safety and security procedures
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills

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