Ict Analyst

1 week ago

Melbourne, Australia Victoria Police Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

**Salary**: $92,332 - $104,762

Occupation: IT and Telecommunications

Reference: VG/JE20042092

**About the role**:
The ICT Analyst - Major Incident & Problem Coordinator role is a Melbourne CBD based role within the Service Integration and Management (SIAM) Team. In this role, you will be responsible for the coordination activities associated with the ICT Major Incident & Problem Management processes. This includes assisting the Major Incident Management team with the service restoration activities of IT major incidents, facilitation of technical bridges, conducting post incident reviews, coordinating of root cause investigations, and day-to-day Problem Management duties.

As part of your role, you will be required to participate in on-call duties, a rotational roster shared across the Major Incident Management team.

This role is truly challenging, requiring resilience, flexibility, and responsiveness.

You will work closely with various stakeholders (internal and external) across several technologies in a multi-vendor environment.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Your duties will include**:
This critical and highly impactful role within Victoria Police will focus on providing an exceptional and professional customer experience for all Victoria Police staff.

As an ICT Analyst - Major Incident & Problem Coordinator you will:

- Assisting the Victoria Police ICT Major Incident & Problem Managers with the service restoration activities of Major Incidents.
- Coordinating the Agenda and Minutes for the Post Incident Review, Problem Meetings and Problem Review Board.
- Facilitating technical bridges for major incidents.
- Facilitating problem/root cause investigation meetings.
- End-to-end management of major incidents and problem lifecycle management.
- Provide post incident documentation for high priority incidents, where the appropriate criteria have been met.
- Driving timely resolution of escalated incidents for the priority and sensitive customers/users.
- Validation of problem resolution and proposed solutions with the relevant stakeholders

For more information, please see attached role statement.

**As the successful applicant, you will have**:

- At least 5 years of relevant experience in Major Incident & Problem Management.
- ITIL v3 Foundation or ITIL 4 Foundation certified at a minimum.
- Experience with working on ServiceNow toolset.

**Requirements and relevant information**:

- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- **Resume**:
**Applications close midnight, Friday 15 March 2024.**

**About Us**:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

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