Hardship Officer

3 weeks ago

Sydney, Australia AMP Full time

Hardship Officer

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you'll make an impact**

AMP Bank Operations is responsible for delivering a client centric service. The team provide mortgage and deposits products processing for AMP Bank, its clients and originators.

With your client first passion, your focus will be to respond to the requests for assistance from clients who are experiencing financial difficulties and are unable to meet their contractual obligations on their AMP Bank Home Loan.

You will make an impact by:

- Assess and understand the client's situation and offer a financial solution (e.g. repayment plans or pauses) appropriate for the client's circumstances balancing the needs and interests of the client and AMP Bank.
- Respond to client enquiries and confirm financial hardship assistance solutions in writing.

**What you will bring to the team**
- Ideally at least 3 years' experience in a high-volume retail consumer credit or collections within Banking & Finance industry
- Minimum 1 year in financial hardship assistance experience
- Exceptional written and verbal communication skills

We are looking for someone like you. Someone with exceptional client first passion, who is empathetic by nature, patient, and understands clients and the situation. You also like working in a team environment, but also enjoy working independently. With your analytical approach, you solve problems and create solutions that are within specific timelines.

**You'll thrive here if...**

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

**Why we think you'll love working at AMP**

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion and diversity**

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

**Ready to create your tomorrow?**

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Looking forward to meeting you.

Job ID 300002150300316

  • Hardship Officer

    4 weeks ago

    Sydney, Australia Angle Finance Full time

    Hardship Officer Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling...

  • Hardship Officer

    4 weeks ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    2 weeks ago

    Sydney, New South Wales, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make...

  • Hardship Officer

    4 weeks ago

    Sydney, Australia Angle Finance Full time

    Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do. Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make...

  • Hardship and Collections Officer

    3 days ago

    Sydney, Australia Thinktank Property Finance Full time

    **Thinktank **is one of Australia’s largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...

  • Hardship and Collections Officer

    4 weeks ago

    Sydney, Australia Thinktank Property Finance Full time

    **Thinktank **is one of Australia’s largest and fastest growing Residential and Commercial Property Non-Bank Lender with a multi-office presence across Australia. Supported by major local and international institutions, the company is well established in the property finance market and ongoing growth has now led to a need for an experienced Hardships and...

  • Collections and Hardship Officer

    3 weeks ago

    Sydney, Australia Oxygen Recruitment & HR Full time

    CBD Location - Beautiful award winning office space - Utilise your mortgages and hardships experience - Fantastic mentoring and training from experienced leadership Specialising in residential mortgages, this ASX listed non-bank lender is rapidly growing within the national market. Having been through a recent rebranding, this employer offers an innovative...

  • Collections and Hardship Officer

    5 days ago

    Sydney, Australia Oxygen Recruitment & HR Full time

    CBD Location - Beautiful award winning office space - Utilise your mortgages and hardships experience - Fantastic mentoring and training from experienced leadership Specialising in residential mortgages, this ASX listed non-bank lender is rapidly growing within the national market. Having been through a recent rebranding, this employer offers an innovative...

  • Senior Hardship

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Senior Hardship & Recoveries OfficerMust have:Hardships/Financial Assistance Experience (Mortgage or Asset Finance)Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processesAustralian Citizen or Permanent Resident only Your new company Join this...

  • Senior Hardship

    2 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Senior Hardship & Recoveries OfficerMust have:Hardships/Financial Assistance Experience (Mortgage or Asset Finance)Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processesAustralian Citizen or Permanent Resident only Your new company Join this...

  • Hardship Team Leader

    2 weeks ago

    Sydney, Australia SB Recruitment Full time

    **Salary**: **Contract Type**: - Full Time - **Location**: - Sydney - NSW - **Industry**: - Banking & Finance - **Contact Name**: - Jenny Quigley - **Contact Phone**: - 02 9002 5005 - **Date Published**: - 05-Apr-2024 - **The Company** For more than 60 years, this multi-award-winning bank has been at the forefront of the industry, providing financial...

  • Hardship Specialist

    2 weeks ago

    Sydney, Australia Wisr Full time

    **Working at Wisr** As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning!), you are empowered to own your...

  • Financial Hardship Team Leader

    3 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Financial Hardship Team LeaderYour new companyJoin this established non-bank lender based in Sydney CBD, empowering homeowners and businesses with tailored lending solutions for over 20 years. Committed to providing innovative and quick lending options to clients in Australia and New Zealand, known for respectful communication and quality service. Offering...

  • Financial Hardship Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Financial Hardship Team LeaderYour new companyJoin this established non-bank lender based in Sydney CBD, empowering homeowners and businesses with tailored lending solutions for over 20 years. Committed to providing innovative and quick lending options to clients in Australia and New Zealand, known for respectful communication and quality service. Offering...

  • Assistant Advisor

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Advisor Hardship Support Program, Ongoing role, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for an Assistant Advisor to join the Hardship Support Program within Revenue NSW. Revenue NSW is a customer-focused organisation within the Department of Customer Service, dedicated to high quality customer...

  • Collections & Hardships Officer

    2 weeks ago

    North Sydney, Australia Keegan Adams Recruitment Pty Ltd Full time

    **The Opportunity**: Our client is a mid-size, non-bank lender who have built a superb reputation and are continuing to expand their offering across both commercial and residential lending. This is a true employer of choice who pride themselves on their ‘no-ego’ approach, with all levels of management being incredibly people-focused. Due to continued...

  • Collections & Hardships Officer

    2 weeks ago

    North Sydney, Australia Keegan Adams Recruitment Pty Ltd Full time

    **The Opportunity**: Our client is a mid-size, non-bank lender who have built a superb reputation and are continuing to expand their offering across both commercial and residential lending. This is a true employer of choice who pride themselves on their ‘no-ego’ approach, with all levels of management being incredibly people-focused. Due to continued...

  • Hardship & Recovery Officer

    2 weeks ago

    Sydney, Australia Oxygen Recruitment & HR Full time

    Extensive range of employee benefits - Opportunity to cross train with other departments - Hybrid working model **About the Organisation** This ASX listed non-bank lender has an award-winning culture within the mortgage and asset finance sector. Offering competitive interest rates and flexible home loan options has allowed them to position themselves as...

  • Collections Officer

    5 days ago

    Sydney, Australia SMC Executive Full time

    Manage Arrears Collections through Proactive Engagement with Customers - Bring your Entrepreneurial Mindset and Communication Skills to Uplift Solutions - Sydney Based (Hybrid) We are partnering with this top 10 Australian Bank to identify and engage a Collections Officer - Mortgages to join their Arrears and Hardship Team. The Arrears and Hardship Team sit...

  • Collection Officer

    3 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Collection’s job located in the Sydney CBD. Experience in customer service and collections is required **Your new company** Join a reputable organisation who are committed to providing the best service and assistance to new and existing customers and businesses. The current team have a fantastic opportunity to be a part of their dynamic and supportive...