Client Service Officer

2 months ago

Sydney, Australia NSW Government -Northern CPPYJ Full time

**Client Service Officer - Housing & Homelessness**
- **Location: Western Sydney Nepean Blue Mountains (all locations), South Western Sydney (all locations)**:

- **Talent Pool will also be created for Western Sydney Nepean Blue Mountains, South Western Sydney**:

- **Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading**:

- **Opportunities for learning, development, and internal career progression**:

- **Generous leave entitlements including Flex Leave**

**About us**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**What is the role of a Client Service Officer?**

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will be working directly with a range of support services and clients in the office and in their homes as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

The two streams of the business that Client Service Officers work in are Tenancy and Access & Demand.

**What you can expect when working as Client Service Officer in a -**
- **Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- **Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- Supporting outreach services in local communities and homelessness initiatives.

**If successful, you will be considered for any office location within your preferred District based on business requirements at that time. Office locations are listed below.**

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence
- A willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- Demonstrated experience working with vulnerable and complex clients face to face.
- Ability to work independently and manage your own work as well as working within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence and continuous improvement.
- A high level of Client Service skills with an empathic approach to clients.
- A strong commitment to delivery good customer service.

This recruitment aims to fill several positions in Western Sydney Nepean Blue Mountains, South Western Sydney District locations and to also create a Talent Pool for ongoing and temporary positions in the Western Sydney Nepean Blue Mountains, South Western Sydney locations, as they arise in accordance with the Government Sector Employment Act 2013.

**What we can offer you**

**Location**:

- Western Sydney Nepean Blue Mountains - Offices located Penrith, Mt Druitt, Blacktown & Parramatta
- South Western Sydney Districts - Offices located at Bankstown, Liverpool, Campbelltown & Fairfield.
- Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do. Client Service Officers are required to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ. Once completed further training opportunities will be made available.
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Flexible work practices

**How to Apply**
- Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) that details your experience and addresses the Key Accountabilities for the role as specified in the role description.
- Answer targeted question below:
Please provide an example of a time you have worked with a vulnerable, complex client. What was the situation and what was the outcome?

**Find out more**

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