See more Collapse

Client Service Officer

2 months ago

Sydney, Australia NSW Government -Northern CPPYJ Full time

**Client Service Officer - Housing & Homelessness**
- **Location: Western Sydney Nepean Blue Mountains (all locations), South Western Sydney (all locations)**:

- **Talent Pool will also be created for Western Sydney Nepean Blue Mountains, South Western Sydney**:

- **Clerk Grade 2/4, Base Salary range $71,926 - $83,211 pa plus superannuation & annual leave loading**:

- **Opportunities for learning, development, and internal career progression**:

- **Generous leave entitlements including Flex Leave**

**About us**

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.

In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

**What is the role of a Client Service Officer?**

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

You will be working directly with a range of support services and clients in the office and in their homes as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

The two streams of the business that Client Service Officers work in are Tenancy and Access & Demand.

**What you can expect when working as Client Service Officer in a -**
- **Tenancy Team**:

- Visiting Tenants in their homes on a regular scheduled basis.
- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- **Access & Demand Team**:

- Rostered shifts working with clients at the counter or over the phone.
- Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
- Using a range of technologies including IPAD, online phone system and online forms.
- Supporting outreach services in local communities and homelessness initiatives.

**If successful, you will be considered for any office location within your preferred District based on business requirements at that time. Office locations are listed below.**

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence
- A willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
- Demonstrated experience working with vulnerable and complex clients face to face.
- Ability to work independently and manage your own work as well as working within a team environment.
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence and continuous improvement.
- A high level of Client Service skills with an empathic approach to clients.
- A strong commitment to delivery good customer service.

This recruitment aims to fill several positions in Western Sydney Nepean Blue Mountains, South Western Sydney District locations and to also create a Talent Pool for ongoing and temporary positions in the Western Sydney Nepean Blue Mountains, South Western Sydney locations, as they arise in accordance with the Government Sector Employment Act 2013.

**What we can offer you**

**Location**:

- Western Sydney Nepean Blue Mountains - Offices located Penrith, Mt Druitt, Blacktown & Parramatta
- South Western Sydney Districts - Offices located at Bankstown, Liverpool, Campbelltown & Fairfield.
- Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do. Client Service Officers are required to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ. Once completed further training opportunities will be made available.
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Flexible work practices

**How to Apply**
- Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) that details your experience and addresses the Key Accountabilities for the role as specified in the role description.
- Answer targeted question below:
Please provide an example of a time you have worked with a vulnerable, complex client. What was the situation and what was the outcome?

**Find out more**

*

We have other current jobs related to this field that you can find below

  • Client Service Officer

    4 weeks ago

    Sydney, Australia Osborne Richardson Australia Full time

    **Salary**: $40-$45 per hour **Location**: NSW - Regional, NSW - Sydney **Ref**: ClientSrvcOffcr **Description**: Our Client based in the Newcastle is seeking an experienced and motivated Client Service Officer to join their team. Pay Rate: $41.59 per hour Duration: ASAP - 29/03/24 Location: Newcastle NSW NSW Trustee & Guardian protects, promotes and...

  • Client Service Officer

    2 weeks ago

    Sydney, Australia Charterhouse Full time

    **Client Service Officer - NSW Government - Victims Services** **3 x positions available** - **$34ph + super**: - **Immediate start pending checks**: - **Initial 3 month contract with view to extend**: - **Parramatta location/Hybrid ( 2 days per fortnight required in the office)**: - **Full time, Monday to Friday. 38 hours per week** This large...

  • Client Services Officer

    1 week ago

    Sydney, Australia Findex Full time

    We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Sydney office. Day to day, you will support our Advisers and ensure that team workflow is managed efficiently. We have all the tools, people and offices to make...

  • Client Services Officer

    6 days ago

    Sydney, Australia Nexia Australia And New Zealand Full time

    Client Services Officer **22nd April, 2024** **The Opportunity** Exciting opportunity for a motivated Client Services Officer to join our accounting firm. This is a opportunity to work in a social and supportive team in a professional and friendly environment. **The Role** - Meeting and greeting clients and act as a liaison with internal clients and...

  • Client Service Officer

    5 days ago

    Sydney, New South Wales, Australia Osborne Richardson Australia Full time

    Salary:$40-$45 per hourLocation:NSW - Regional, NSW - SydneyRef:ClientSrvcOffcrDescription:Our Client based in the Newcastle is seeking an experienced and motivated Client Service Officer to join their team.Pay Rate: $41.59 per hourDuration: ASAP - 29/03/24Location: Newcastle NSWNSW Trustee & Guardian protects, promotes and supports the rights, dignity,...

  • Client Services Officer

    2 months ago

    Sydney, Australia Chandler Macleod Full time

    **Location*** - Sydney, New South Wales - **Category*** - Office Support - **Salary** - $32 AUD - $35 AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Contract - **Contact** - Andrew Murphy - **Reference** - 9109-14532014 - **Overview** The role acts autonomously in relation to providing advice, referral and provision of some housing assistance...

  • Client Services Officer

    4 weeks ago

    Sydney, Australia Findex Full time

    Do you love Client Services and administration? Here is an opportunity not to be missed! We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Sydney office. Day to day, you will support our Advisers and ensure...

  • Client Services Officer

    6 hours ago

    Sydney, Australia Findex Full time

    Do you love Client Services and administration? Here is an opportunity not to be missed! We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Sydney office. Day to day, you will support our Advisers and ensure...

  • Client Services Officer

    1 month ago

    Sydney, Australia Chandler Macleod Full time

    Overview The Client Service Officer needs to understand, interpret and apply standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies.The role acts autonomously in relation to providing advice, referral and provision of some housing assistance however line manager approval is needed for some...

  • Client Services Officer

    5 days ago

    Sydney, New South Wales, Australia Chandler Macleod Full time

    Overview The Client Service Officer needs to understand, interpret and apply standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies.The role acts autonomously in relation to providing advice, referral and provision of some housing assistance however line manager approval is needed for some...

  • Client Services Officer

    3 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Client Services OfficerOpportunity to work for a market leading Mid Tier Accounting firm Gorgeous state of the art offices, in the heart of Sydney CBDPermanent position, working 8.30am – 5pm Monday to Friday About the company: Our client is looking for a friendly and dynamic Client Services Officer to complement their friendly team and help them to manage...

  • Client Services Officer

    2 months ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Client Services OfficerOpportunity to work for a market leading Mid Tier Accounting firm Gorgeous state of the art offices, in the heart of Sydney CBDPermanent position, working 8.30am – 5pm Monday to Friday About the company: Our client is looking for a friendly and dynamic Client Services Officer to complement their friendly team and help them to manage...

  • Client Services Officer

    5 days ago

    Sydney, New South Wales, Australia Nexia Australia And New Zealand Full time

    Client Services Officer22nd April, 2024The OpportunityExciting opportunity for a motivated Client Services Officer to join our accounting firm. This is a opportunity to work in a social and supportive team in a professional and friendly environment.The Role Meeting and greeting clients and act as a liaison with internal clients and external suppliers...

  • Client Services Officer

    6 days ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Job details Location: Sydney Salary: Competitive Job Type: Permanent Discipline: Administration & Office SupportReference: V Posted: 28 days ago Share this job Job description Client Services OfficerOpportunity to work for a market leading Mid Tier Accounting firm Gorgeous state of the art offices, in the heart of Sydney CBDPermanent position, working 8.30am...

  • Client Service Officer

    6 days ago

    Sydney, Australia Mane Consulting Full time

    Permanent - Sydney CBD, New South Wales - Posted 45 mins ago - Up to AU$75000.00 per annum USD / Year - Salary: Up to AU$75000.00 per annum Exciting opportunity alert! Our client, an esteemed accounting firm in Sydney, seeks a Client Services Officer to join their team. **Role**: - Welcome clients warmly and liaise between internal and external parties -...

  • Client Services Officer

    4 weeks ago

    Sydney, Australia Charterhouse Full time

    Job details Location: Sydney Salary: Competitive Job Type: Permanent Discipline: Administration & Office SupportReference: V-110965 Posted: 28 days ago Share this job Job...

  • Client Services Officer

    4 weeks ago

    Sydney, Australia Charterhouse Full time

    Job details Location: Sydney Salary: Competitive Job Type: Permanent Discipline: Administration & Office SupportReference: V-110965 Posted: 27 days ago Share this job Job...

  • Client Services Officer

    4 weeks ago

    Sydney, Australia Charterhouse Full time

    Job details Location: Sydney Salary: Competitive Job Type: Permanent Discipline: Administration & Office SupportReference: V-110965 Posted: 29 days ago Share this job Job...

  • Client Services Officer

    3 weeks ago

    Sydney, Australia Charterhouse Full time

    Job details Location: Sydney Salary: Competitive Job Type: Permanent Discipline: Administration & Office SupportReference: V-110965 Posted: about 1 month ago Share this job Job...

  • Client Services Officer

    4 weeks ago

    Sydney, Australia Charterhouse Full time

    Job details Location: Sydney Salary: Competitive Job Type: Permanent Discipline: Administration & Office SupportReference: V-110965 Posted: 25 days ago Share this job Job...