Aps3 Participant Support Officer

4 weeks ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS3 Participant Support Officer on a contract until 31/12/2024.

**Position Overview**

**Duties & Responsibilities**:

- Responsibilities of the role include but are not limited to:_
- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency’s Business systems.

**Capabilities Required**:
**_Adaptability_**
Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

**_Building Customer Loyalty_**
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

**_Continuous Learning_**

**_Managing Work_**
Effectively managing one’s time and resources to ensure that work is completed efficiently.

**_Leveraging Feedback_**
Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on others.

**_Technical / Professional Knowledge or Skill_**
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

**_Managing Relationships_**
Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.

**_Quality Orientation_**
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

**_Energy_**
Consistently maintaining high levels of activity or productivity; operating with vigour, effectiveness, and determination over extended periods of time.

**Mandatory Requirements**:

- Applicants must be Australian Citizens.

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