Customer Data and Insights Reporting Analyst

2 weeks ago

Frankston, Australia DFP Recruitment Services Full time

**Job description**:
Our client a Government organisation within the Utility Industry is seeking a Customer Data, Insights and Reporting Analyst. This role has a significant focus in securing data that will be essential in supporting the organisation to understand its customers, community, partners and stakeholders better. This is a 6 month contract role with a view to extension.

**Reporting into the Customer Data, Insights and Reporting Manager your tasks will include but not be limited to**:

- Assisting in the development and creation of Power BI dashboards that will help identify areas of opportunity and improvement in customer strategy implementation.
- Provide insights that will be data driven that will guide the decision making processes and enable the organisation to achieve its strategic goals
- Compile data from a variety of sources into actionable measures
- Compile reports and insights to the broader business
- Collaborate and build strong internal and external relationships throughout the organization

**To be successful for this role you will have at a minimum**:

- Microsoft BI Stack experience (Power BI, Advanced Excel)
- SQL and Python knowledge
- Proven ability to collate, mine and translate data into organisational insights
- Highly developed analytical and problem solving skills
- Strong interpersonal skills

**Ideally you will have**:

- Degree in Business Information Systems, Data Science, Analytical disciplines or Behavioural Science
- Familiarity and experience in dealing with customer and financial related data.
- Project Management experience
- Post Graduate training in analysis or statistics and/or experience with Salesforce CRM and associated customer data is highly regarded

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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