Product Specialist

4 weeks ago

Melbourne, Australia RACV Full time

Melbourne, Victoria | RACV Head Office
- Permanent full time | Hybrid working
- Competitive Salary | Discount on RACV Products

**Great things start here**

We’re there for you. We take our responsibility to the community and beyond seriously. Our people, as diverse as the communities we’re part of, inspire and aspire to find new ways to provide exceptional experiences for people across our products and services.

**About the Opportunity**

Reporting to the Senior Product Manager - Trades Development
**,** the Trades Product Specialist will work collaboratively across the portfolio to support significant sales growth, member value and financial performance. This includes Emergency Home Assist, RACV Trades, Property Inspections as well as other emerging products and services. The Product Specialist has a key area of responsibility to drive measurable business outcomes as well as a strong role to play across the Home Trades portfolio and broader Home Division.

**This could be just the right role for you**

This role has a strong focus on supporting the delivery of both product enhancements to the existing portfolio as well as bringing new products to market (from opportunity identification to business case, to product launch etc). The position requires portfolio performance management across pricing, product profitability, customer experience and requires strong stakeholder engagement and management across Fulfillment, Marketing, Sales & Service Channels, Digital and Trade delivery partners.

Key responsibilities of the role:

- Contribute to the management and improvement of the key product metrics of RACV Trades across:

- Revenue growth
- Job volumes
- Repeat purchase rates
- Cost per Acquisition
- Channel conversion
- Cross-sell leads and conversions
- Product awareness
- Net Promoter Score
- Operational SLAs
- Monitor product, market performance and customer feedback to identify emerging trends and opportunities
- Coordinating marketing activities (e.g. research, product positioning, value proposition development, campaigns) and manage the delivery of key marketing and media content.
- Development and co-ordination of acquisition and re-targeting programs
- Implementation of product enhancements
- Financial forecasting and business planning support
- Maintain a centralised knowledge base and product roadmap

**What you’ll need to be successful**
- Tertiary qualifications in relevant business discipline such as commerce, law, economics, science, engineering or marketing
- Experience in product management and/or product development
- Strong commercial acumen and analytical skills
- Excellent written communication
- Strong interpersonal skills
- Relationship management
- Innovative thinker and problem solver
- Project management experience
- Deal with complexity and prioritisation
- Ability to be flexible and to adapt

**The RACV difference**

You’ll make a difference. We’re invested in making your work meaningful and relevant. As employees, our benefits make us customers too, meaning your work has a direct impact on your own brand experience. Guided by our values and commitment, that care isn’t just in our work, but extends to doing good for those around us.

**Application process**

Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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