Service Delivery

3 weeks ago


Melbourne, Australia Ambition Group Full time

My client is a global financial giant with a deep knowledge of the Australian market. They deliver specialist solutions to their vast network of clients and have a reputation for offering a supportive work environment and excellent work / life balance. They are growing and are considered by many to be an employer of choice.

**The Role**
- Coordinate the account administration for institutional clients. Monitor and track KPIs across operations and accounting.
- Work closely with clients and Relationship Managers to execute daily client activity, oversee transaction processing and resolve critical issues.
- Coordinate with servicing teams across various global locations on execution of client activity.
- Build strong client relationships and develop a clear understanding of their requirements. Resolve problems and identify their root cause. Ensure a satisfactory solution which mitigates risk.
- Identify service efficiency enhancements and process improvements.
- At least 18 months experience in investment/custody operations, account management, client services, fund accounting or a middle office role.
- Outstanding communication skills with the ability to resolve issues promptly.
- A proven ability towards meeting client expectations and a track record of building strong networks and relationships.
- The ability to work under pressure and hit deadlines.
- A mature and confident approach.
- An innovative attitude.

**Julian Soames**
**Associate Director - Banking and Financial Services**

**Job details**:
Posted 01 March 2024

SalaryAU$50 - AU$70 per hour + Super

LocationMelbourne CBD

Job type Contract

DisciplineBanking & Financial Services

Reference271505



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