Reportable Incident Support Officer. 12 Month

4 weeks ago

Canberra, Australia Life Without Barriers Full time

**Job no**: 501511

**Employment type**: Full Time

**Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Brisbane, Adelaide, Hobart, Melbourne

**Categories**: Disability, Practice & Quality

**About the Organisation**
Empowering people with disability to live life the way _they _choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the role**
Reporting to the Reportable Incidents Lead you will assess and triage client incidents within i-Sight, determine if events meet the threshold of a reportable incident, manage, and submit notifications to the NDIS Quality and Safeguards Commission (NDISC) to ensure compliance in line with national legislation as well as LWB policies and procedures.

The position is a critical role in the coordination of meeting legislative requirements of the reportable incident process. This role also requires staff to be on-call one weekend per month. This is full time, 12 month maximum term contract, location is flexible.

**Key Responsibilities**
- Support Client Services and other key internal stakeholders to complete incident reporting with a strong focus on customer service, quality, and compliance with legislated timeframes
- Assess and review the collection of information to determine if the incident is reportable to external statutory and regulatory bodies
- Work with Client Services to gather the information for the initial and follow up reports to the NDSIC
- Coordinate the referral of reportable incidents to NRAIT and P&C for investigation
- Undertake critical assessment of client event risk factors to inform guidance, process steps and escalation pathways
- Complete data input into the NDISC portal, compiling information from existing systems, client services, and other sources
- Provide end-to-end oversight of, and assistance with, coordination of the event
- Facilitate formal training and educational sessions with LWB staff in relation to reportable incident(s), risk management and the NDISC

**Skills & Experience**
- A qualification in a related discipline or other relevant experience/qualifications
- Working knowledge of relevant safeguarding legislation, framework, policies and procedures (NDIS Reportable Incident knowledge would be an advantage)
- Demonstrated experience writing well-articulated reports and correspondence that involves a high-level of risk assessment and analytical skills
- Demonstrated experience in managing competing priorities and delivering high quality outcomes within agreed timeframes in a fast-paced environment
- Excellent written and verbal communication and interpersonal skills
- Demonstrated experience in the use of data systems
- Demonstrated experience in a similar role that requires a calm, clear and measured approach to handling calls and queries of a highly sensitive nature
- Proficient ability in the use of the Microsoft Office suite of programs, specifically Excel

**Benefits**
- 12 month maximum term contract, location is flexible.
- Salary packaging and monthly RDO
- Work with skilled professionals to enhance the lives of the people we support

**How to Apply**

**Applications close at midnight on Tuesday 25th April 2023.**

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

**Advertised**: 12 Apr 2023 AUS Eastern Standard Time
**Applications close**: 25 Apr 2023 23:55 AUS Eastern Standard Time

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