Service Co-ordinator

**BSI Service Co-Ordinator**

**The Company**

ASSA ABLOY Entrance System uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.

**One partner for all your entrance needs**

Automatic entrances connect people, places and goods seamlessly and efficiently. We enhance flow and convenience in your business by providing innovative and reliable automated entrance solutions for the front, back and interior of every building. By powering doors, we empower you to enter new worlds with peace of mind

As your dedicated partner, we support you throughout the entire building process - from design and installation to service and modernization. With our comprehensive portfolio and with us by your side, you can enjoy the strength of a global supplier combined with the care of local support. We take care of your doors, so you can focus on taking care of your business.

**The Position**

An excellent opportunity has arisen for a talented and hands on Service Co-Ordinator located in our Keysborough, Vic office. This role is responsible for responsible for the daily maintenance and dispatch of Technicians and sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standard of AAES Pacific.

**Key Responsibilities**:

- Work closely with Operations Manager on Service Technicians work schedules and rosters.
- Organize and schedule Technicians’ workload - book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.
- Organize Sub-contractors (works, upgrades, quotes and approving invoices)
- Generate purchase orders from PMs for Sub-contractors.
- Consult with clients/customers regarding expected installation and service call out timeframes and follow-up.
- Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.
- Organize job upgrades for key accounts.
- Update ServiceM8 with job status
- Archive and document management, ensuring records are accurate.
- Assist with inventory management when required.
- Administrative duties (including typing of quotes, answering phones, filing etc.)
- Deal with various tasks that may arise from time to time.

**Skills & Experience**:

- A minimum of 1-3 years’ experience in a similar service position
- Knowledge of the maintenance and service processes
- Geographic knowledge of city/state
- Technical understanding including product knowledge.
- Excellent customer service and professional communication and phone manner
- Attention to detail.
- Computer skills including MS Office suite.
- Exact an advantage.

**_We are the ASSA ABLOY Group_**:

- Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access._
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- As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally._
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- As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences._

**Application due**
- 2023-08-10
- **Function**
Customer Service & Contact Center Operations

**Experience level**
Entry level

**Location**
Keysborough, Victoria, Australia