Service Advisor
7 months ago
**About Penske**:
An iconic brand in both the business and racing worlds, the Penske organisation is a Fortune 500 company with a global presence, with over 50,000 employees. A leader in the Australian commercial vehicle, power generation and industrial engine sectors, Penske represents market-leading products such as **MAN and Western Star trucks along with **_mtu _**& Detroit engines **across some of the most dynamic on
- and off-highway markets in the country.
**The New Opportunity**:
Your duties and responsibilities will include but not limited to the following:
- Proactive contact with workshop customers daily to accept bookings and advise of progress repairs and estimated finishing times.
- Provide accurate quotations to customers and follow up these quotations in a timely manner.
- Process invoices upon completion of workshop job orders.
- Respond to telephone queries from customers promptly and efficiently.
- Provide support to the workshop staff to ensure customer service standards are consistently exceeded.
- Monitor the workloads of technicians to ensure repair and service timeframes can be met and productivity and efficiency targets are reached.
- In partnership with the technicians and Branch Manager, manage the work in progress (WIP) to ensure increased efficiencies.
- Role model safe working behaviours to ensure the ongoing safety of all staff within the Service Department.
**About You**:
Applicants will need to be able to demonstrate competence in the use of Microsoft Office programs (Outlook/Word/Excel) and you will have the confidence to work unsupervised and multi-task in a fast-changing environment.
**Why choose Team Penske?**
Our Purpose “We deliver powerful solutions through people, products and partnerships to make a difference” captures the reason why we are in business. We know that it is our people who are at the heart of our success and our values of ownership, passion, teamwork, integrity and care define how we do business and the type of people we want on our team. In addition to this, we want to make our employees have everything they need to do a great job; that is why as well as a great work environment, we offer the following benefits:
- Accredited Training & Development Programs;
- Commitment to providing the highest levels of safety, technical and leadership training;
- Competitive Remuneration;
- Reward and Recognition Programs;
- Employee Referral Program - generous employee referral fees;
- Employee Assistance Program;
- Family Friendly Benefits including 16 weeks paid leave for the primary carer and 2 weeks paid leave for the secondary carer.
**Be ambitious. We are.
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