Associate, Client Services

1 month ago

Greater Adelaide SA, Australia CoreLogic Full time

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

**Who are you?**

You are known for being focused on the small details. If there is an investigation to conduct, you will do so precisely, ensuring all risks are uncovered. You’re passionate about helping our customers uncover the full picture of a property when being assessed for mortgage purposes - if our customers or suppliers need some help to navigate an element of the valuation report, you’re on hand to expertly, patiently and clearly guide them through this.

Your service ethos is excellent, you know how to have great conversations with customers and suppliers. That’s why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line.

But you’re also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class compliance function and create memorable experiences for our customers and suppliers.

**What’s the role?**

Our business is only as strong as the service we provide to our customers. That’s where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with CoreLogic, ensuring we deliver world-class, scalable customer experiences for our market leading products.

This role is critical to the success of CoreLogic. You’ll be responsible for driving customer outcomes across the business, by ensuring our customers get valuation reports that they can use for mortgage purposes.

Your purpose?

To create a memorable impression for CoreLogic’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to leverage our expertise again.

**What will you be doing?**

The role includes:

- ensuring all valuation report reviews are completed in accordance with the national valuations standards as per the API approved standing instructions and API property memorandum.
- all risks are clearly outlined to our suppliers to ensure they are addressed in reports
- our clients receive a clearly articulated valuation report highlighting any property or market risks that they need to be aware of as they form their lending decision
- shaping the service culture across the business by supporting the removal of customer points of friction within our compliance process

**Job Qualifications**:
**Are you the right fit?**

You need to have:

- Proven experience in:

- assessment of risk
- ability to clearly articulate a risk and ensure our customers are able to easily understand this
- you can work with suppliers to create a great relationship to support out collective clients
- you can help a customer get the outcome they are looking for, without arduously explaining internal processes - make it effortless
- great adaptability in learning new systems with speed and the ability to multi task
- a demonstrated ability to
- be curious as you deal with complexity and the many unknowns in a decision-making process
- quickly build valuable relationships within a business in a highly collaborative environment
- display strong decision making skills to problem solve for the customer, understand the parameters of a policy, but deliver more than what the customer has asked.
- champion customer outcomes within our organization, don’t settle for the status quo if it impacts a customer’s impression of our products
- excellent written and oral communication skills
- confidence in speaking to customers to present complex processes in simple ways
- collaborate and want to immerse yourself in a highly engaged culture

**What credentials do you need?**
- A solid understanding of, and expertise in delivering risk assessment outcomes
- 1+ years of service experience, in the valuation industry or associated study

**What does success look like?**

**Your Key Performance Indicators are based on**:

- Quality assurance reporting, ensuring reports are being d

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