Aps 4/5/6 Case Manager

3 weeks ago

Sydney, Australia Australian Financial Security Authority (AFSA) Full time

**Location**:
Adelaide, Brisbane, Hobart, Melbourne, Perth, Sydney

Employment status:
Non-ongoing, Ongoing

Hours:
Full-time

APS classification:
APS Level 4, APS Level 5, APS Level 6

Applications close:
Mon, 2023-05-01 00:29

Eligibility
- Please note that this opportunity is open only to Australian Citizens._

The successful applicant must have, or be willing to undergo a security clearance to the level of Baseline as a condition of employment.

To satisfy character requirements all AFSA employees must undergo a police records check.

Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.

Information about the role

**There are 3 current positions available, in a linear trajectory with skills and experience required adjusted to reflect each level.**
- ** APS 4 - Senior Insolvency Officer**:

- **APS 5 - Case Manager**:

- **APS 6 - Senior Case Manager**

**This recruitment process will be used to fill a merit pool, for current and future ongoing and non-ongoing vacancies and will be active for up to 18 months.**

The Case Manager (APS 4, 5 and 6):

- Provide excellent customer service to stakeholders (debtors, creditors and third parties) impacted by bankruptcy to minimise the impact of financial failure.
- Achieve effective outcomes for the Australian community
- Working from home and flex arrangements available

As the Case Manager (APS 4, 5 and 6) you will:

- Answering questions from debtors, creditors and other stakeholders
- Dealing with various stakeholders in both the public and private sector
- Identification of and supporting vulnerable people
- Preparing written correspondence
- Identification of and securing assets
- Investigation into debtors’ financial affairs
- Investigating public interest matters
- Contributing to AFSA’s purpose and vision

**About you**:
To be successful in this role, you will:

- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Can exercise judgement and discretion to make decisions and recommendations
- Organised, resilient and can meet deadlines
- Can work independently with limited supervision
- Good time management and prioritisation skills
- Team player who can work collaboratively

**Why AFSA?**

You will enjoy excellent conditions including generous superannuation (15.4%), a modern work environment, and flexibility to balance work and personal life.

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential.

How to apply?
- A completed Position Application Form (available from AFSA website)
- A current resume
- A **1-page cover letter** stating why you are interested in the position, how your skills and experience make you the best person for the position and what value you can add to AFSA.

**For more information about this role, please refer to the Position Description attached above

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