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Front Office Welcomer

5 months ago

Melbourne, Australia SOFITEL Full time

Company Description

Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just outside the door.

Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.

**Job Description**:
As a Front Office Welcomer (Porter), you provide the initial welcome and the final “_au revoir_” to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests. We are currently looking to fill part time and full time roles.

Your key responsibilities include:

- Offering a warm welcome and farewell to our guests;
- Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction;
- Parking and retrieving guest vehicles;
- Delivery and collection of guest luggage;
- Assisting guests with directions and other enquiries;
- Delivering personalised service with passion and professionalism;
- Ensuring the highest level of security for guests’ luggage and vehicles.

**Qualifications**:
To be successful in in the role of a Front Office Welcomer, your skills and attributes include:

- Excellent communication and interpersonal skills
- Ability to initiate contact and establish rapport easily
- A friendly disposition and the ability to remain calm in high pressure work situations
- Demonstrated versatility and initiative in responding to guest requests and situations
- A full Driver’s licence and experience driving in Australia would be preferable.

Additional Information

Your benefits at Sofitel Melbourne On Collins include:

- Lateral and developmental growth opportunity
- Regular staff engagement activities
- Accor ALLHeartist staff discounts including accommodation, dining and partner offers;
- Convenient CBD location, close to public transport
- Uniform and dry cleaning of your business attire.

Accelerate your career now by joining Melbourne’s 'Hotel for the Arts', that blends French style and elegance with the best that Melbourne has to offer.