Allied Health Receptionist

3 months ago

Ipswich, Australia Intrinsic Health Group Full time

**If you are passionate, creative, and determined to make a difference to the health and wellbeing of people within our community, then this role is for you**

**THE ROLE**

We are seeking an outgoing and proactive **Administration Officer **to assist our clinicians and practice manager. This role delivers both general administration and reception functions to the Intrinsic Allied Health Centre Ipswich. Reporting to the onsite Practice Manager (PM), this position is located in the Ipswich practice but also provides off-site support for the three satellite sites of the practice.

**Working days: Monday - Friday**

**General responsibilities**

**Administration**:

- Create a warm and welcoming environment for each and every patient, making it a personal experience for them and setting our practitioners up for success.
- Provide information to clients and their families presenting to the practice or making inquiries by phone, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Answer phones, book and confirm appointments and enter new client details on computer software.
- Maintain accurate records and security for petty cash, process clinic payments, receipting and end of day reporting/reconciliation
- Effective scheduling of client appointments for all clinicians.
- Review and make changes where required to maximise productivity in the diary.
- Provide support to each clinician to ensure their day runs smoothly.
- Organise clinic’s cleaning/maintenance/day to day appearance.
- Assist in the set up and pack-up of the centre, ensuring the rooms are left in a clean and tidy state at the end of each day.
- Write service agreements for clients with input from clinicians.
- Assist the PM to identify, establish, improve and maintain administrative processes.
- Identify client issues with payment and escalate to the PM as required.
- Assist with equipment management and maintenance.
- Ensure adequate supplies of consumables, such as stationery, printer, and kitchen supplies.
- Assist in new staff induction of with regards to administrative processes.
- Assist in administrative functions for meetings and events, including catering, invitations and RSVPs, room bookings and IT support.
- Other duties consistent with the position where required and/or requested by management from time to time.

**REQUIRED SKILLS**:

- Previous experience in an administration role.
- Previous experience within the Healthcare and/or NDIS space (_preferred_)
- Competence in computer-based appointment booking and billing systems, word processing and spreadsheets, and Microsoft Office Suite.

**Personal attributes**:

- Desire to work in a team-based setting.
- Ability to work under pressure and to ask for assistance as required.
- Organisational and time management skills.
- Excellent attention to detail.
- Professional, confident, and respectful manner.
- Positive approach to change.
- Excellent interpersonal and communication skills.
- Ability to build professional relationships with staff, clients and external stakeholders.
- Ability to multi-task effectively.
- Ability to escalate issues of concern.

**YOU MUST HOLD OR BE WILLING TO OBTAIN**:

- Full working rights in Australia.
- Current vaccination evidence per QLD Health guidelines.
- Current Working With Children check (Blue Card)
- Current NDIS Worker Screening check (paid)

**WHO ARE WE?**

Intrinsic Health Group was founded in 2017 with a clear mission to provide people of all ages with allied health services to enhance their physical, psychological, and social well-being. Since then, we have expanded into a team of over 70 passionate allied health professionals, who share our commitment to making a difference in the lives of our clients.

Our specialised services span across six key allied health sectors, including aged care, home care, allied health clinics, at-work, consulting, and in-hospital services.

We are a dynamic and energetic team devoted to service excellence. We are committed to empowering our community through exceptional and personalised care.

**YOUR BENEFITS**
- Flexibility of days and hours, understanding of life commitments, and work from home arrangements.
- Attractive remuneration based on your skills and experience
- Referral Bonus Program
- Recognition programs to acknowledge outstanding contributions and achievements.
- Access to mental health and counselling support via our Employee Assistant Program (EAP)
- Uniforms and name tag provided

We identify and support practices to promote the inclusion of indigenous Australians and people of colour and diverse cultural backgrounds, people with disabilities, members of LGBTIQ+ community, and a workforce diverse in age and experience. Our pursuit of equity and inclusion is embedded in our strategic plan and in our DNA.

We take genuine pride in the care and support for our employees and by doing so drive the same level of support and care to the clients we service. We welcom

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