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Client Relations Agent

3 months ago

Caulfield, Australia Connect2Care Full time

Connect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities.

Growing every day, with opportunities bubbling at every corner, Connect2Care is invested in delivering best-practice therapy to its clients. We also want to ensure their therapists feel satisfied & motivated to come to work every day.

Our team is a beautiful group of like-minded individuals working together to fulfil the same mission; to empower people to reach their personal goals.
- Be responsible for induction & training of new staff
- Be the front line to all client/key stakeholder queries
- Improve efficiencies with current softwares
- Improve knowledge & education around NDIS queries
- Work closely with the therapy staff & team leaders to ensure service delivery to clients is optimal
- Answer inbound calls & offer high-end customer service
- Operate the companys booking system
- Manage query stage enquiries, initial appointments, interpreters, NDIS paperwork & all other client management
- Liaise with clients, their families, & key stakeholders for those living with disability
- Work with Microsoft Office 365 & other Connect2Care software

This role presents a unique opportunity to make a significant difference in the lives of others, resulting in one feeling mightily rewarded by their work.

**Requirements**:

- Experience in Administration (desirable)
- Working with Children Check (WWCC or Blue Card)
- NDIS Worker Screening Check
- Evidence of COVID-19 vaccination (or valid exemption)
- Police Check & International Police Check (only applicable to individuals who have lived overseas)
- High IT literacy with experience in Microsoft Office 365

At Connect2Care, we dont just look at your qualifications; we look at the person as a whole, ensuring you are the right fit for the role & company. Connect2Care values the following qualities in their employees:

- A strong work ethic & professional manner
- Good communication skills (both written and verbal
- Highly organised, with exceptional time management & the ability to prioritise tasks
- Flexible, with the ability to adapt and respond to an ever-changing environment
- A go-getter attitude, showing initiative and a proactive approach to work
- Works well in a team
- Friendly, positive & approachable manner
- Client-centred care, tailoring response to the needs of the client
- Exhibits & shows an understanding of inclusion & cultural sensitives

**Benefits**:
Connect2Care fiercely believes that
_happiness is the key to success. _Knowing this, we place significant value on an exceptional work culture & a healthy work-life balance, hoping that our therapists love what they do

An open-door policy and ongoing opportunities to provide feedback on ways the company can improve are just examples of how the Connect2Care leadership team engage with their therapists to ensure they feel satisfied and appreciated within their role. We listen, we respond, & we act Additional benefits of working at Connect2Care include:

- Flexible working arrangements
- Benefits, discounts & rewards with premier retail & service partners
- EAP (Employee Assistance Program)
- Clearly defined career progression opportunities
- Necessary hardware & tools
- Annual leave loading included
- Opportunity to learn and be supported by a large Administration Team as well as a multidisciplinary team
- Guest speaker events covering interesting & relevant topics
- Social events, including team building & well-being activities
- Opportunities to relocate to almost anywhere in Australia
- Unlimited drinks & snacks at all offices

**The Application Process**

Alternatively, if you would like to have a private and confidential conversation with someone from our Recruitment Team, please call 1800 950 288.