Customer Solutions Advisor

2 weeks ago

Parramatta, Australia Vodafone Full time

Build a career in one of Australia’s leading telecommunication companies
- Work towards realistic targets with uncapped commissions
- Join a fun, dynamic and supportive team

**Please note - **There are several opportunities across our stores including: Parramatta, North Ryde, Brookvale, Chatswood, North Sydney, Hurstville, Miranda, Tuggerah, Erina and Hornsby.

**What will you be doing?**

You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.

Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your potential, all whilst having some fun? This could be the opportunity for you.

**Who are we looking for?**

Our Customer Solutions Advisors are enthusiastic, driven and love customer service. You will be working within a dynamic, fun, and dedicated team. In-depth training will be provided to enable you to really succeed in this role. To be considered for this role you’ll have a genuine desire to deliver first-class customer service and have a passion for our products. You will ideally have availability to work part-time on at least 4 days of a week, which can include late night trade and weekends. If successful, you’ll also need to be available to complete 4 days of virtual and in person training on commencement.

**What can we offer?**
- Competitive salary package with uncapped earning potential and generous loading rates
- Achieve work-life balance with guaranteed days of work
- SIM plan with unlimited calls, texts and data - stay with us and never pay a phone bill again
- Access to wellbeing programs and exclusive discounts
- Additional leave benefits, include charity leave, thank you leave, additional ‘your’ leave and gender affirmation leave
- Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
- Exciting opportunities to further your career into a leadership role or head office position such as our ‘Future you’ graduate and internship programs that supports the development of your skills and career aspirations

**What’s next?**

Our recruitment process is super simple, just submit your CV and you will be invited to complete a digital interview via a link provided by the Talent team, which takes only 15 mins. If successful you’ll speak to our friendly Talent Acquisition team for a quick phone chat, and then you will be invited to attend our Talent Exploration Day at our flagship store on George St on the 23rd May. This is a great chance to meet the Store Managers and find out more about working for us.

To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

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