Manager- Safety Solutions
2 days ago
The Housing Industry Association is Australia's peak private sector building industry body, representing residential builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of our members.
An exceptional career opportunity is available to play a key role in the management and growth of HIA's Safety Solutions team. Safety Solutions is part of HIA’s Business Solutions team which works to deliver digital solutions for residential builders and contractors assisting them to meet their workplace health and safety obligations on site.
This role will be responsible for leading our national HIA Safety Solutions team to deliver business development strategies and digital product development.
- Coordinate and lead a team to ensure a high level of customer service delivered within agreed time frames
- Develop and deliver content and advice to customers
- Respond to client enquiries to recommend appropriate safety solutions
- Ensure that every customer receives the appropriate level of support and response
- Introduce strategies to ensure customer loyalty and retention
- Identify and manage key Safety Solutions accounts
- Liaise with HIA Policy, Legal and Technical to keeps abreast of the policy, regulatory and legislative environment
- Contribute actively to the identification and development of business improvement strategies
- Contribute towards the continuous improvement of safety products and improvement of the customer experience with the HIA website
- Collaborate with the wider Business Solutions Team to encourage combined customer solutions
**To be successful, you will require**:
- Qualifications in a relevant field
- Strong leadership and management skills
- Excellent stakeholder management skills
- Sales and financial acumen
- Well-developed communication and interpersonal skills
Knowledge of the building and construction industry and formal qualifications in WHS would be viewed favourably
- Eligible HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover._
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