Scheduler/rostering Officer

4 weeks ago

Shailer Park, Australia Right at Home Greater Logan Full time

**Right at Home Greater Logan** is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home.  We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability including NDIS participants. Our services help clients to remain safe and independent in their homes.

We are a fast growing, family owned business, that is seeking a highly positive, team player to join our Greater Logan office based in Shailer Park.

We are seeking an enthusiastic and highly motivated **Scheduler/Rostering Officer** to take on an entry-level to low level experience, internal scheduling role. You will be joining the scheduling team to assist with the scheduling of services for our aged and disabled clients and our care workforce.

**About the Role**:

- Utilising our internal customer management software: Visualcare to create and roster shifts for clients and care workers.
- Frequently liaising with care staff and clients regarding rostered work.
- Maintaining care worker availability and keeping up to date records.
- Rotating on-call roster for after hours phone calls.

**Why Choose Right at Home Greater Logan?**
- Periodic performance bonuses distributed throughout year.
- Company laptop.
- A friendly, supportive team who are passionate about our industry.

**Qualifications**

**Preferred**
- Previous scheduling/rostering experience.
- Familiar with; or previously worked in the aged care/disability industry.

**Essential**
- Previous customer service experience.
- Criminal History Check certificate.
- High level of computer literacy and understanding of technology.
- Possess a 'can-do' positive attitude and works well in a team environment.
- Experience with Microsoft Word and Excel.
- Ability to problem solve and think quickly under pressure.
- An outgoing personality with high energy levels, good communication skills and personable telephone manner.
- Excellent customer service skills with exceptional verbal and written communication skills.
- Excellent time management skills.

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Christmas bonus
- Performance bonus

Work Location: In person

Expected Start Date: 01/05/2024

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