Customer Service Training and Quality Assurance
4 weeks ago
**_"YOU COULD MAKE ALL THE DIFFERENCE"_**
**Primary Work Location: Wyong** **NSW**
- **Provide specialist training to Council's Community Engagement Unit**:
- **Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available**:
- **Permanent full time position**
- Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect._
Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work.
Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.
The role of Customer Service Training and Quality Assurance Officer is responsible for ensuring a high level of customised training is provided to staff working within Central Coast Council’s (CCC) Community Engagement unit.
This position is required to provide quality customer service and create value for the community.
**Key activities of this role include**:
- Development of customised training plans and modules for the delivery of customer service and call centre operators, including the use of Customer Relationship Management (CRM) systems
- Development and maintenance of new and existing training modules to ensure compliance with National Accreditation standards
- Identify training needs to fulfil the Business Unit’s training plan in liaison with Team Leaders.
**_About You:_**
- You have experience in leading specialised training to meet business objectives
- You thrive in a supportive and cooperative team environment
- You enjoy sharing your knowledge and expertise, while also learning from others
- Having a work/life balance is important to you.
**_About Us:_**
- We are a large organisation delivering a wide variety of services to our local community
- You’ll be joining a team of customer service professionals who excel at what they do
- We offer a supportive work environment with opportunities for career development
- We offer an attractive range of benefits to our employees.
**Please refer to the **Position Description **for detailed information on the position and required skills and experience.**
This role provides a salary range of between $69.5k to $83.4k per annum + 11% superannuation.
A 9 day fortnight work-cycle currently applies to this role** **with flexible/hybrid working arrangements available.
**Enquiries**: Teresa Sialepis, Team Leader Customer Service on ph: 0428 045 826.
**Please note**: _Due to the current COVID-19 situation interviews may now be conducted via Microsoft Teams._
- If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727._
**Closing Date: Applications close at Midnight on Sunday 25 February 2024.**
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**HOW TO APPLY**
Thank you for your interest in the position.
- ** We recommend that you use Google Chrome for best System performance._
**Step 1**: Answer the on-line questions shown below. Please ensure that you provide as much detail as possible in response to the questions asked.
**Step 2**: Attach your Resume
**Step 3**: Attach your qualifications and licences
I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.
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