Customer Insights Analyst

3 weeks ago

Macquarie Park, Australia Transport For NSW Full time

Organisation/Entity: Transport For NSW- Job Category: Research and Analysis- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: 85777- Employment Type: Permanent Full-Time- Salary Range: $108770.0-$121822.0**About us**

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

**About Customer Strategy and Technology at TfNSW**

The Customer Strategy and Technology division (CST), leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

TfNSW’s Advanced Analytics and Insights group design sustainable solutions that will effectively address the uncovered opportunities through business analytics and we deliver a solution that is governed by enterprise standards, with the potential to evolve in line with your business needs. AAI leads data, analytics and insights across Transport to deliver impactful solutions through analytics, data and insights. Our branch supports strategic business decision making for a better customer future. Along with the business engagement team, backed by a team of highly specialised architects, analysts, developers and co-ordinators can help you find the right data solution to meet your business requirements.

**The opportunity**

We have an exciting opportunity for a Customer Insights Analyst, permanent full time roles within Advanced Analytics & Insights divison. This role will work as part of a discreet team responsible for generating, interpreting, managing and communicating customer insights to help leaders understand those factors that drive and influence the performance of their division.

Your role will include
- Contribute to the development of insights and provide recommendations to influence traffic volumes, journey time reliability, and safety of the roads, active and public transport networks
- Undertake visualisation of data to empower better decision making, with mínimal latency
- Provide evidence-based recommendations to improve process and efficiency of network and customer experience across all modes of Transport.
- Communicate and engage with stakeholders to collect requirements and communicate insights to improve understanding of factors impacting roads, active and public transport performance.
- Design, analysis, and maintenance of analysis programmes or tools including Household Travel Survey, VOC, Complaints or Customer Journey Tool.

For more information please view a copy of the role description.

**About you**

To be successful in the role
- You have qualifications in Computer Science, Engineering or Statistics.
- Expert level skills and experience using SQL to perform analysis and manipulate data efficiently and knowledge of relational databases and architecture.
- Ability to coordinate with other teams for planning, design, governance, engineering and release management of processes and products to ensure timely and accurate delivery of data and analytics services.

**Salary and Benefits**

The salary for this position is TfNSW Grade 7 ($108,770.00 - $121,822.00) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.

**How to apply**

**Applications Close: 11.59 PM Sunday, 18th June 2023**

**We are the community we serve**

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

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