Chapter Lead

4 months ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

At ING, the Mortgages Tribe is responsible for driving the end to end performance of the mortgages business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for an experienced Chapter Lead / Head of Product to join the Mortgage Tribe leadership team within the Retail Bank. This role will be accountable for our Mortgage product strategy and execution; working closely with customers and business partners to design and build customer centric products, lead our sustainability agenda, and manage risk.

**What are you going to do? You will be**
- Leading the Mortgage product strategy; maintaining, designing and building market leading products that deliver customer centric features, benefits and capabilities
- Developing the mortgages sustainability strategy, leading the development of sustainable / green mortgage initiatives to deliver on our ambition for net zero
- Managing product governance requirements including issue and incident management and remediation
- Managing key product changes such as changes to interest rates, fees, promotions, and terms and conditions.
- Supporting the development and implementation of product simplification and legacy product strategies
- Leading a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong “orange” culture of can-do and collaboration
- Lead agile delivery of continuous improvement in our technology and processes

**What are we looking for? Someone who has**
- Proven Mortgage product management and governance experience (7-10+ years)
- Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing)
- Proven experience in managing complex issue and incident rectification or remediation initiatives
- Proven experience influencing and leading diverse stakeholders (Credit Risk, Operations, Finance)
- Proven experience managing product simplification is desirable
- An analytical mindset, using data to drive decision making
- Strong and proven people leadership capability - able to build strong and engaged teams, driven by purpose and a passion for customers, with a pace for change

About Us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

Applications close strictly on 21st July.

**Before you apply

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