Customer Experience Manager

3 days ago

Sydney, Australia Inchcape Full time

**Who are we?**

At Bravoauto, we aim to exceed our customers expectations and give them something out of the ordinary. We promise our customers more choice, more value, more support and most of all, more of everything they have experienced before.

We believe that buying a car should be no different to ordering any other product online today, so we've made it as simple as possible with just a few easy clicks of a button. We also give the option of buying or financing your car entirely online or visiting one of our stores.

**What is our aim?**

We aim to exceed our customers’ expectations and give them something out of the ordinary. We believe that buying a car should be no different to ordering any other products online or in store and each customer should be given choice, value and security.

**So how will we achieve this?**

We need exceptional people to join our team and provide an out of this world experience for our customers. In this role, you will be responsible for management of our in-store customer service team to ensure the delivery of an exceptional customer experience. You will lead and motivate the team and manage expectations to deliver great outcomes.

**Don’t have automotive experience? That’s completely fine because here is what we are looking for**:

- Minimum 3 years’ management experience with the ability to lead a team within a sales/customer service environment
- Responsible for the recruitment, selection, and on boarding of your team.
- Ensure team members complete required training programs within agreed timeframes.
- Ensure your team are held accountable at all times for delivery of the core requirements of their role within agreed processes.
- Someone who understands the importance of providing a “customer first” experience
- Maintains high standards focusing on ensuring customer satisfaction, getting details right, and displaying professionalism and integrity.
- Strong leadership skills with a proven track record in growing, developing and mentoring Team Members ensuring they achieve KPI’s and objectives
- Strong communication and negotiation skills

**Why join us?**
- Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

**We’re part of Inchcape**
By joining Bravoauto you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

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