Field Service Apprentice

2 months ago

Melbourne, Australia Smiths Group Full time

REF:
- DETECTIONAPAC01341- DIVISION:
- Smiths Detection- JOB FUNCTION:
- After Sales Service RepairAbout Us
- This is an apprenticeship position within Smiths Detection’s field service team, primarily responsible for traveling to customer sites,
which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using
hand and power tools. This position requires the development of customer-interaction and team-working skills. It is anticipated that
apprentices will develop the ability to work semi-autonomously, and outside of day-time business hours from time to time, during
their second year of experience.Duties & Responsibilities

**Responsibilities**:

- Attending weekly TAFE course trainings and completing associated educational tasks and activities
- Travelling to customer sites across metropolitan and regional/remote areas, at times requiring long-distance driving, air travel, and hotel accommodation for several days per trip
- Assisting with troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres
- Assisting with completing preventative maintenance tasks according to service contracts and schedules
- Assisting with responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
- Assisting with testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
- Assisting with diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
- Assisting with replacing belts, rollers, motors and other mechanical components within X-ray equipment
- Assisting with replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aids
- Assisting with inspecting, vacuuming, cleaning, de-greasing, repairing and replacing internal parts
- Assisting with installing new equipment at customer sites, alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
- Completing field service related documentation and reports
- Completing technical, safety, compliance and other job related trainings, online and in-person
- Maintaining a clean/tidy work station and work environment
- Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT
software tracking system
- Joining regular internal team meetings and safety briefings
- Assisting with ensuring that tools and testing equipment is maintained and calibrated
- Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers, during second-year - or sooner if competent to do so - and thereafter
- Other duties as required

The Individual

Skills and Experience
- Enrolled in Certificate III in Electrical Fitting or an equivalent course aligned to Smiths Detection Australia’s service
organisation
- Learner, Provisional or Unrestricted driver’s license
- Ability to obtain security clearances
- No experience required

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.**

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
- At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.

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