Customer Service Specialist

2 months ago

Adelaide Region SA, Australia Suncorp Group Full time

**New year, new career We’re seeking passionate individuals to kickstart their journey as an Apia Specialist in 2024. Commencing on **Wednesday 10**th** January 2024**, we want you to join our dedicated team of specialists and embark on a journey where your skills make a difference.**

As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them.

We have several **part time** shift options available which can be found below. Additionally, you will benefit from a 7-week, full-time **onsite** training program, ensuring you are fully equipped for success from day one.

**What you’ll do**
- Take inbound calls regarding multiple insurance products
- Providing information on the products available and identifying the appropriate policy to meet the customers’ requirements
- Deliver a seamless customer experience on various insurance products that provide value to our customers
- Achieve customer sales and service targets set for all customer segments

**What’s we can offer you**
- $56,260 + 11% super (pro rata for part time hours)
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Great company discounts and benefits - 25% off insurance products & staff banking offers
- Extensive reward and recognition programs
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Find our full list of benefits here - Employee benefits | Suncorp Group

**What you’ll bring**
- Exceptional customer service skills either face to face or over the phone
- Ability to connect with customers and lead great conversations to provide the right solutions
- Effective interpersonal and communication skills both written and verbal
- Problem solving and negotiation skills
- Good computer literacy and navigation skills with experience working with multiple systems
- Prior experience in sales or knowledge of the sales process is desirable

**Shift & Hours**

We are recruiting for the following **part time **shift options:

- **Shift 2**: Mon, Tues, Wed, Fri - 30 hours per week - start window 7.30am-10.30am (SA)
- **Shift 3**:Tues, Wed, Thurs, Fri, Sat - 25 hours - 8.30am-11.30am (on Sat) & 10am-1pm (SA)
- **Shift 4**: Tues, Wed, Thurs, Fri, Sat - 22.5 hours - 8.30am start (on Sat) & 7.30am-10.30am (SA)
- **Shift 5**: Mon, Fri, Sat - 22.5 hours - 8.30am start (on Sat) & 7.30am-10.30am (SA)
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts._

**Training Period**

If successful, you will embark on a comprehensive **7-week training program** to set you up for success. Training is scheduled Monday to Friday from 8.30am - 4.30pm commencing Wednesday 10th January. This will take placer **onsite** at our Adelaide office.

**Work from home requirements**

Given the hybrid nature of this role, having a suitable at home set up is cruitial. To be set up successfully, you will require the following equipment. Please note, whilst we embrace remote work options, there will still be a requirement to work onsite.
- Home phone line or VOIP connection
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
- For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet, private space.

**About us**

Joining our team is more than just a job - it’s a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we’re committed to helping you excel.

**Advertised**: 17 Nov 2023 AUS Eastern Daylight Time
**Applications close**: 27 Nov 2023 AUS Eastern Daylight Time

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