Product Support Agent

3 weeks ago

Melbourne, Australia Seeing Machines Full time

Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities.

With at least 1 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real-time protection from distraction and drowsiness-related driving events. Seeing Machines works with many of the world’s leading brands (including General Motors, Mercedes Benz, Qantas, Caterpillar, Toll) across the transport sectors automotive, commercial road transport (Fleet), and aviation.

**Location**: Melbourne, VIC

**Employment Term**: Full Time, Permanent

**Reporting To**: Support Centre Supervisor

The Guardian Support Centre provides a 24/7 technical service to support the Guardian product in the field, delivering critical support to field technicians, customers, and authorized distributors.

The team is the first port of call for assistance with any part of the Guardian service. Support is initiated within Servicely, with most tasks being performed within the Guardian Live platform (a Seeing Machines product).

**Do you have full work rights to work in Australia?**

**If it sounds a bit like you - read on for more information below and Apply**

**Key Responsibilities**:

- Action requests by phone and the ticketing system (Servicely) and ensure tasks are completed in accordance with agreed Service Standards and processes
- Assist Distributors and direct customers with Tier 1 tasks
- Assist in the completion of system installation in-vehicle, ensuring that quality processes are followed, and the Installer was appropriately certified to complete the task
- Create and maintain customer information within Guardian Live
- Create, maintain, and troubleshoot customer reports
- Create End of Assessment Reports
- Assess fault trends using Guardian Live diagnostic data, determine when troubleshooting may be required, and escalate to Tier 2 technicians as needed
- Create adhoc reports (non-standard data manipulation) as requested
- Perform Guardian Extended Data Recording decryption and report preparation requests
- Create and distribute xml-based configuration files for customers, vehicles, and technicians
- Maintain a sound working knowledge of all Guardian products and services, with a strong emphasis on Guardian Live
- Coordinate escalations with Tier 2 support as needed

**Knowledge, Skills and Experience**:

- High School certificate
- Experience in a call centre, technical customer service, or similar technical environment providing network, hardware, and/or software support
- Experience with a support ticketing system (Servicely is used by Seeing Machines)
- Experience with issue tracking ticketing systems (Jira is used by Seeing Machines)
- Experience with data entry, with an emphasis in protecting sensitive and private data
- Proficient in MS Office (Word, Excel, PowerPoint, etc.) and Windows Operating Systems

**Why Seeing Machines**
- Being part of something meaningful - We are inventive, innovative and collaborative and are making a real difference to safety on roads, all around the world
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- Diversely Strong - We are global, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are focused on employee support and understand the importance of our collective wellbeing. You will have access to our Employee Assistance Program any time you require it
- We reward and recognise achievement. You will have access to our global benefits and reward platform.

Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

  • Customer Support Agent

    11 hours ago

    Melbourne, Australia CoinFlip Full time

    Customer Support Agent CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand,...

  • Customer Support Agent

    4 weeks ago

    Melbourne, Australia Fastmail Full time

    We're looking for a **Customer Support Agent** to join the Fastmail team in Melbourne. This position is for someone who will work **Friday through Tuesday**, 9:00 a.m. to 5:00 p.m.** (Wednesday & Thursday off). **About the job**: As a Customer Support Agent, you’ll be responsible for the execution of tasks & duties associated with the Support team...

  • Principal Migration Agent

    1 month ago

    Melbourne, Australia PFEC Global Full time

    **About the job**: **Principal Migration Agent** **Job Type**:Leadership Role & Fully on-site **Job Location**: PFEC Global’s Melbourne Office (Level 11, 50 Queen Street, Melbourne, VIC 3000) **Salary Range**:130K - 160K **Job Context**: We're seeking a ‘Principal Migration Agent’ team who will lead the team of Registered Migration Agents and...

  • Product Manager

    4 weeks ago

    Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Product Manager

    4 weeks ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Product Designer

    4 weeks ago

    Melbourne, Australia Employment Hero Full time

    We’re a passionate team of engineers, real estate professionals, and business people making it easier for real estate agents to navigate the sales process. A proptech platform started in Australia by agents, for agents — Realtair aims to automate and streamline the steps from appraisal to settlement and equip agents with mobile, easy-to-use technology....

  • Marketing Officer

    4 weeks ago

    Melbourne, Australia Australian Insurance Services Alliance Full time

    **Job Title**: Marketing Officer - Education Agent Network Development **Company**: Australian Insurance Services Alliance **Location**: Australia (with focus on Colombia, Brazil, and the South America Region) **Salary**: Base Salary + Commission **About Us**: Australian Insurance Services Alliance (AISA) is a leading promoter of Overseas Student Health...

  • Reservations Agent

    3 days ago

    Melbourne, Australia IBIS Full time

    **Company Description** Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...

  • Associate Manager, Technical Support, Industrial Products

    4 weeks ago

    Melbourne, Australia Tesla Full time

    What to ExpectThe Associate Manager, Technical Support -Industrial Products will manage a team that will be responsible for maintaining Tesla’s Industrial Energy products.This includes providing phone support to installers, pro-actively monitoring the fleet, resolving customer issues and assuming ownership of concerns until a resolution is achieved. It...

  • Fraud Support Agent, Anz Plus

    2 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 66620 **Department**: AR ANZx Join **Division**: Australia Retail **Location**: Melbourne About the role At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better...

  • Reservations Agent

    4 days ago

    Melbourne, Australia Accor Full time

    Company Description Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...

  • Reservations Agent

    1 month ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23072569 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and...

  • Real Estate Agent

    2 days ago

    Melbourne, Australia Pioneer Realty Australia Full time

    **We Are Pioneer! Pioneer Team, Welcome You!** **We provide professional sales training** **-A sales manager who sells 50+ properties every year will personally teach you the invincible closing method one-on-one (limited number of people)** **-Real sales means selling without selling. Once you learn how to do it, no matter how big your dream is, it will...

  • Cluster Reservations Agent

    1 month ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22187964 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Come and join the team at The Westin Melbourne!** At Westin, we are committed to empowering the well-being of...

  • Product Manager

    7 days ago

    Melbourne, Australia RateMyAgent Full time

    RateMyAgent launched in 2014 and is Australia’s No. 1 real estate agent ratings and statistics website. It provides recommendations, rankings and reviews for real estate agents in Australia. We have ambitious plans for international growth (with current focus on the USA). We’re on a mission to be the global no 1. Real estate ranking and statistics...

  • Rental Sales Agent

    1 month ago

    Melbourne, Australia Avis Budget Group Full time

    **About the Role** This Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer inquiries. **What you’ll do** - Establishing customer car rental needs by actively listening - Review in...

  • Rental Sales Agent

    4 weeks ago

    Melbourne, Australia Avis Budget Group Full time

    **About the Role** This Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer inquiries. **What you’ll do** - Establishing customer car rental needs by actively listening - Review in...

  • Rental Sales Agent

    4 weeks ago

    Melbourne, Australia Avis Budget Group Full time

    **About the Role** This Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer inquiries. **What you’ll do** - Establishing customer car rental needs by actively listening - Review in...

  • Outbound Sales Agent

    4 weeks ago

    Melbourne, Australia Advance Careers Full time

    Work in the fast growing world of renewable energy! - Located in the heart of the CBD - Great company culture & employee benefits! About the business Our client is a green tech energy retailer focusing on the small to medium-sized business market. Customer centricity and putting customer's needs first is at the core of everything they do. About the...

  • Guest Service Agent

    1 month ago

    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...