Service Desk Specialist
2 months ago
Permanent, hybrid working role based in the Gold Coast
- SaaS for the logistics industry. Provide product support delivery for our Australian and New Zealand customers.
CartonCloud is a SaaS company based in the Gold Coast, Australia. We build warehouse management and transport management products that genuinely delight our customers, improving their daily operations in the supply chain and logistics industry. We set our people up to succeed and ensure they are equipped to solve the problems of the future, whilst recognising that fun and laughter are equally important We recently launched our software into the North American market and have a keen interest in continually building our market share globally
**Our Role**:
We are looking to expand our Service Desk team, with a new role to be based in Gold Coast, Australia This is a hybrid role, where you’ll be working 2-3 days per week from our Burleigh Heads office.
Whilst our warehousing and distribution solutions offer our customers incredibly simple solutions, the software itself is rich and complex. Our customers appreciate the quality of support our team provides in setting them up to succeed and realise the significant benefits we enable.
**Key Responsibilities include**:
- Investigate, troubleshoot, manage and resolve Support enquiries;
- Working with the development team on technical issues and bugs including troubleshooting, reproduction and providing diagnostic information;
- Manage customer communications for all of the above responsibilities;
- Work with Content and Documentation team to identify potential areas of improvement of the CartonCloud content library;
- Work with the Customer Operations Team and key stakeholders in identifying customers requiring further technical training of the CartonCloud software;
- Provide feedback for the implementation, product management, integrations and marketing teams on client requirements and opportunities for process improvements.
**To be successful, we are looking for**:
- Exceptional focus on customer service, creating a supportive experience to ensure successful use of the system
- Previous experience in the supply chain and logistics industry is required, ideally as a superuser of WMS or TMS systems.
- Demonstrated ability to quickly understand the high-level issue, and define and escalate the problem for technical and non-technical stakeholders.
- Ability to triage and prioritise actions in a fast-paced, high volume and autonomous role
- A collaborative approach to working with our team to identify further opportunities for product improvement.
- Exceptional communication skills and strong attention to detail, maintaining a high level of data integrity in our service desk platform.
- Experience in managing IT equipment would be advantageous.
**Benefits**:
**About CartonCloud**:
CartonCloud is an easy-to-use 3PL (TMS) transport management system and (WMS) warehouse management system that enables logistics companies to Do More With Less.
Our mission is to transform the logistics industry through end-to-end simplicity, and to provide our clients with a better quality of life by identifying and solving pain points within their organisational processes.
We’ve helped over 400 logistics companies grow and prosper without the headaches. As we expand into the global market, there has never been a better time to join
-
Service Desk Specialist
4 months ago
Sydney, Australia Fisher Investments Europe Full timeService Desk Specialist **Overview** **The Opportunity**: The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first...
-
Service Desk Specialist
4 months ago
Sydney, Australia Fisher Investments Europe Full timeOverview: **The Opportunity**: The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first point of escalation to IT...
-
Service Desk
3 months ago
Sydney, Australia Cognizant Full time**Summary**: We have a number of exciting full-time permanent opportunities for Service Desk Support specialists to work in our Adelaide team. On offer is the chance to work on a range of exciting projects, supporting our clients. **Key Responsibilities**: As a Service Desk Support Specialist, you are the first point of contact for employees and clients...
-
Commercial Activation Specialist
1 week ago
Sydney, Australia The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Service Desk Technical Specialist
7 months ago
Sydney, Australia Hatch Full time** This role is at Telstra (not for Hatch)** Hatch is supporting Telstra to find a great Service Desk Technical Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Telstra. **About the role at...
-
Specialist, Trade Desk
8 months ago
Sydney, Australia CBOE Full timeThe Trade Desk Specialist is both a technical and an operational role, requiring direct hands-on interaction with trading systems as well as administrative and operational tasks. The role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more...
-
Service Desk Lead
7 months ago
Sydney, Australia humm Full time**hummgroup (ASX-HUM) **is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of...
-
IT Service Desk Manager
7 months ago
Sydney, Australia Colliers International Full timeFull-time - Employment Category: Permanent Full Time **Company Description**: At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act...
-
IT Service Desk Manager
9 hours ago
Sydney, Australia Colliers International Full timeCompany Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...
-
Service Desk Technician
7 months ago
Sydney, Australia NinjaOne, LLC Full time**About the Role** We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day...
-
Service Desk Analyst
7 months ago
Sydney, Australia HAYS Full timeThis role provides support to our internal stakeholders with the computer and telephone systems. **Your new company** At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment...
-
IT Service Desk
4 days ago
Sydney, Australia Norwest Recruitment Full time**IT Service Desk** A temporary opportunity has become available with a local government in Southwest Sydney. If you are available for an immediate start and you have the below listed experience, we want to hear from you! **Main duties, but not limited to**: - Ensure incidents are properly logged - Respond to service desk requests, process to meet or...
-
IT Service Desk Specialist
7 months ago
North Sydney, Australia Nine Full time**Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...
-
IT Service Desk Specialist
7 months ago
North Sydney, Australia Nine Full time**Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...
-
Service Desk
2 weeks ago
Sydney, Australia Norwest Recruitment Full time**Service Desk Officer** We are recruiting for a large government organisation based in the Wakeley area, who are seeking a temporary service desk officer. - $36.67 per hour + Super - Available for an immediate start - 1-3 month temporary assignment - IT Tertiary credentials - Have some experience - Display common sense troubleshooting - Good communication...
-
IT Service Desk
9 months ago
Sydney, Australia Progressive People Full timeAre you newly "retired"? Maybe doing a Masters? Want to keep your skills current but don't want the hassle of full-time work? I have a position with a well thought of MSP who has stability, reputation and a very diverse client base looking for such a part-time person. Ideally you should have a couple of years experience in a similar role (Help Desk, Service...
-
IT Service Desk Analyst
1 week ago
Sydney, Australia Class Limited Full timeHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...
-
Trade Desk Specialist
5 days ago
Sydney, Australia CBOE Full time**Job Description**: Trade Desk Specialist The purpose of the role is to monitor and analyse complex financial (trading) data identifying behaviours, patterns and events which require investigation. Analysis and investigation work will provide crucial market insights to senior management across the business. Key Responsibilities: - Monitoring and analysis...
-
IT Service Desk Support
7 months ago
Sydney, Australia Launch Recruitment Full timeIT Service Desk / 1st Level Support Engineer based in Sydney - Provide Level 1 and 2 Service Desk Support - 2-month contract with the possibility to extend Our client is a government organisation looking for an IT Service Desk / 1st Level Support Engineer based in Sydney. This is a 4-month contract with the possibility to extend and paying up to $42.00 per...
-
Help Desk Operator
2 weeks ago
Sydney, Australia Ignite Specialist Recruitment Services Full timeEntry level contract opportunity for an **help desk operator** to join a supportive, caring and friendly work environment. **ABOUT THE ROLE**: **RESPONSIBILITIES**: - Be available for all incoming calls - Create and assign all new Service Requests as per site requirement - Maintain and update works management system with changes required in an accurate and...