IT Service Manager Engineering

3 weeks ago


Canberra, Australia Ignite Specialist Recruitment Services Full time

Ignite are looking to hear from experienced IT Service Management Engineer for one of our government clients.

Location: Australian Capital Territory

Duration: 12 months contract with possible extension

Citizenship Requirements: Must be an
**Australian Citizen with current NV1 clearance**

The IT Service Manager Engineering Expert is responsible for the installation, configuration, administration, trouble shooting and performance tuning of the IT Service Management Platform. They provide technical engineering support across BAU and Project tasks for IT Service Management platforms which includes Service Manager, Universal Content Management Database (UCMDB), MySupport Portal and the search capability within this landscape.

**Required Skills/Experience**:

- Has knowledge and understanding of ITIL methodologies.
- Has minimum 2 years technical experience with a Service Management tool such as Micro Focus Service Manager, Remedy, Service Now and/or other tools.

**Desirable**:

- Experience and understanding of service desk automation using Cloud technologies and Orchestration, Ansible, GIT, OpenStack and Automation, Restful Web services and SOAP and Java.
- Have the ability to collaborate with and influence technical and non-technical stakeholders.
- Experience working with one or more of the following languages: JavaScript, Java, Python and PowerShell.
- Ability to assess, escalate and mitigate risks and issues when required.
- Ability to nurture the growth of junior developers though interactions or activities.
- ** **The ability to provide comprehensive technical support to senior management.

If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537.



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