Manager, Customer Experience

4 weeks ago

Sydney, Australia Slack Full time

Job Category

Customer Success Group

Job Details

At Slack, our mission is to make people’s working lives simpler, more pleasant and more productive. Our Customer Experience team lives this every day, by providing delightful experiences to our customers. We have a healthy roster of Fortune 500 companies that rely on Slack for their day-to-day communication, and they have highly customised support needs. Our team's top priority is to ensure customers are successful and that their experience using Slack is a pleasant and productive one.

As a Customer Experience Manager in our Core Product team, you will lead and grow a team responsible for bringing Slack’s legendary customer support to our customers. You will participate as a strategist and mentor, helping your team remove every barrier to work transformation a customer may face.

This role requires strong leadership, time-management, and communication skills. Not only will you be directly responsible for keeping Slack’s customers happy and productive, you will have a team of hardworking individuals looking for your guidance and mentorship to help them reach their goals and grow in their own careers. You will communicate openly and regularly with your team members about their performance, aspirations, and well-being. Your outstanding character, passion, and understanding of how to provide customers with the best experience possible will allow you to encourage positive interactions with our users and encourage your team. You will implement solutions to improve inefficient processes and workflows, and contribute to meeting organizational goals. You will assist in interviewing, training and onboarding of new hires and serve as a point of contact for any issues affecting your team.

What You Will Be Doing- Provide personalised and proactive support to agents and our global customers.- Motivate and empower your entire team to achieve their goals.- Inspire confidence by setting direction, displaying integrity, and moving toward team goals.- Work with the regional management teams to forecast, hire, retain, and support a distributed team that loves coming to work every single day.- Develop relationships across the entire organisation at Slack to advocate for the best customer experience possible.- Manage change effectively using strategies that honor the mission and culture of the Global Customer Experience Team.- Be responsible for and drive key metrics that ensure the quality of our service.

What You Should Have- Experience building, leading, and running a regional/distributed team that cares deeply about the success of its customers.- A genuine interest in the happiness, well-being, and success of everyone on your team.-
- Experience collaborating with peers and forming agreements across cross-functional teams both regionally and globally.- A bias for action and execute at a high level, while holding your team accountable for results.- A sharp eye for identifying areas where resources fall short of needs and provide thoughtful and balanced solutions to benefit the team.- Skill explaining problems succinctly and clearly.- Strong, confident, and exacting written and speaking skills. You communicate your vision and roadmap effectively to a wide variety of partners.

At Salesforce we encourage

Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

Accommodations

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.

Accommodations

Accommodations Request Form


Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
- Salesforce, Inc
- and
- Salesforce.org

are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
- Salesforce, Inc
- and
- Salesforce.org

do not accept unsolicited headhunter and agency resumes.
- Salesforce, Inc
- and
-

  • Junior Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Experience Leader

    4 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Continuous Improvement Manager

    2 months ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Continuous Improvement Manager

    3 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Customer Experience Technician

    1 month ago

    Sydney, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleThe RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous,...

  • CX Operations Leader

    2 months ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    We have an exciting opportunity for a Customer Experience (CX) Operations Leader based in Sydney/Brisbane to join Domain. The ideal candidate will lead our Product Support operations across Marketing and Agent Solutions products.  In this role, you’ll ensure consistent and high-quality support across teams, identify opportunities for performance...

  • Marketing & Communications Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Marketing & Campaign Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Business Improvement Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Business Improvement Specialist

    2 months ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Systems Manager

    3 weeks ago

    Sydney, Australia Experience Co. Full time

    **Systems Manager** **Who are we?** **Experience Co **is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. As a business, we empower our employees...

  • Customer Experience Manager

    4 weeks ago

    Sydney, Australia Symbion Full time

    **Job no.**: 494507 **Work type**: Full Time Permanent Leadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers. **Summary**: - Opportunity to join a great team environment - Full Time Permanent Position - Join an ASX listed...

  • Customer Experience Manager

    2 weeks ago

    Sydney, Australia Domain Group Full time

    **Customer Experience Manager - Sydney Office - Permanent Full Time** Due to significantly expanding our CX operations, we have a fantastic newly created opportunity for a - **Customer Experience (CX) Manager** to join our geo-dispersed and largely remote Customer Experience team across Australia and the Philippines here at Domain. Based in Sydney,...

  • Customer Experience Manager

    4 weeks ago

    Sydney, Australia Miss Amara Full time

    **Customer Experience Manager — Challenge, Inspire and Grow with us at Miss Amara** We are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online! This is a full-time, remote role based in Australia. **About Us** We’re growing here at Miss Amara — fast. We’re reinventing the way that customers...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Miss Amara Full time

    Customer Experience Manager — Challenge, Inspire and Grow with us at Miss AmaraWe are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online This is a full-time, remote role based in Australia.About UsWe're growing here at Miss Amara — fast. We're reinventing the way that customers buys rugs online,...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Domain Group Full time

    Customer Experience Manager - Sydney Office - Permanent Full TimeDue to significantly expanding our CX operations, we have a fantastic newly created opportunity for a- Customer Experience (CX) Manager to join our geo-dispersed and largely remote Customer Experience team across Australia and the Philippines here at Domain. Based in Sydney, Melbourne or...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Job no: 497506Work type: Permanent Full TimeLocation: SydneyCategories: Customer Service, Centre and Retail ManagementOur StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A...

  • Customer Experience Manager

    3 weeks ago

    Sydney, Australia Inchcape Full time

    **What is our aim?** We aim to exceed our customers expectations and give them something out of the ordinary. We believe that buying a car should be no different to ordering any other products online or in store and each customer should be given choice, value and security. **So how will we achieve this?** We need exceptional people to join our team and...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Symbion Full time

    Job no: 494507Work type: Full Time PermanentLeadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers.Summary: Opportunity to join a great team environment Full Time Permanent Position Join an ASX listed companyAbout Us:EBOS Healthcare is...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Our StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...