System Analyst

1 month ago

Sydney, Australia Heritage and People's Choice Full time

System Analyst

**About the role**:
**Key Responsibilities**:

- IT operations: Day to day administration, troubleshooting, and maintenance of Payments & Cards platforms.
- Integration: Provide payments & cards SME support for the design and integration of new projects
- Manage incidents: Be an escalation point for incidents related to the Payments & Cards platform and support the incident management process.
- Manage problems: Identifying incident trends, root cause analysis, and determining and implementing permanent corrective actions.
- Change management: Lead and oversee changes into production, ensuring that development, design, testing, and verification adhere to strict ITIL standards minimising impacts to members and staff.
- Understand each official release features for the platform and how it might help the business.
- Provide support to the business in understanding their goals and proactively recommend new features and improvements to optimize Payments & Cards infrastructure.
- Direct involvement in the configuration of the platform and supporting official platform releases.

**About you**:
You will have demonstrated experience of successful delivery and support of member-centric platforms that are usable, stable, secure, compliant, and aligned to business objectives. Expertise in providing strong technical acumen, driving continuous improvement, and ensuring stakeholder satisfaction.

**Knowledge and Experience**:

- Demonstrated experience in IT Operations for financial services.
- Knowledge of payments systems incl. NPP, PayTo, Direct Entry and Bpay.
- Knowledge and experience in change management process's.
- Experience with incident and problem management using Service Now.
- Demonstrated ability to drive service improvement using ITIL standards.
- Strong presentation, communication, and stakeholder engagement skills.
- Knowledge of emerging technologies and financial services

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**: In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000071126026

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