Systems & Reporting Analyst

7 months ago

Sydney, Australia University of New South Wales Full time

**Job no**: 524664

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Analyst

**Systems and Reporting Analyst**
- Employment Type: Full time (35 hours per week)
- Duration: Continuing
- Remuneration: Level 6/7 $96,960 - $115,103 (depending on experience) + 17% super + leave loading
- Location: Kensington, NSW (flexible hybrid work)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why your role matters**:
The Systems and Reporting Analyst supports the Manager, Systems and Reporting to manage and deliver the University’s enterprise-wide complaints case management system (CMS). The role supports easy access and a positive user experience when submitting complaints and reports and managing cases using the CMS.

The role also supports the Conduct & Integrity Office (CIO) by supporting efforts to ensure data security and accuracy; undertaking data analysis; preparing reports and dashboards; and providing process improvement and business analysis expertise. This role liaises and collaborates with all system users and the system developers in supporting the management of the CMS.

The Systems & Reporting Analyst reports to the Manager, System and Reporting and has no direct reports.

**Responsibilities**:
Level 6
- Understand the University’s complaint management, investigation and integrity regulatory framework, policies, and procedures to be able to configure the CMS to meet requirements and ensure solutions are fit for purpose and aligned with business requirements.
- Continuously analyse and update intake forms and workflows to meet user needs and the University’s compliance requirements.
- Manage the CMS license register, security roles, and systems configuration to ensure high quality data sharing arrangements are implemented according to university data and security policies.
- Manage the CMS to ensure ongoing high level data security, data integrity and efficiency in case management.
- Manage requests for changes to systems by analysing requirements and designing, developing, and implementing solutions with strong focus on stakeholder management.
- Provide business analysis support to identifying issues, improving business processes, developing wire fames, and supporting the lifecycle of business intelligence and software development.
- Support system management and implementation, including system testing and user training.
- Support the implementation of system patches and updates by undertaking testing.
- Develop reports (automated/ad hoc) based on end-user requirements using built-in reporting tools as well as external tools such as Power BI and SQL Server etc.

Level 7 (in addition to Level 6)
- Provide guidance, advice, and business analysis quality assurance.
- Investigate, analyse, and document business processes underlying the supporting systems.
- Proactively identify and document possible system improvement areas using gap analysis methodology.
- Manage regular reviews of supporting systems.
- Supervise and coordinate the patching of supporting system through enhancements and bug fixes.
- Development and maintenance of analytical and reporting solutions.
- Undertake complex data analysis and provide written and/or verbal reports on trends and strategic insights.

**Skills and Experience**
- Tertiary qualification with relevant experience in data analysis, business intelligence development or proven equivalent competency gained through a combination of education, training, or experience.
- Demonstrated experience in system management, implementation, training, and testing.
- Demonstrated experience in business and system process documentation.
- Demonstrated experience with using databases, data analysis software to interrogate datasets, undertake complex data analysis and produce data-driven reports.
- Demonstrated ability to build and maintain strong customer relationships with a diverse range of stakeholders.
- Attention to detail with a methodical approach to work, ability to identify technical issues, contribute to business process improvements, and ability to clearly document progress and solutions using software.
- Demonstrated ability to prioritise effectively and meet deadlines in a fast-paced environment and to adapt positively to shifting priorities.
- Excellent oral and written communication skills and ability to convey technical concepts clearly and effectively to a diverse range of audiences.

**Benefits and Culture**:
People are at the core of everything

  • Data Governance

    7 months ago

    Sydney, Australia AMP Full time

    Data Governance & Systems Analyst **Data Governance and Systems Analyst** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine...

  • Data Governance

    7 months ago

    Sydney, Australia AMP Full time

    **Data Governance and Systems Analyst** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Analyst, Fund Regulatory Reporting

    3 days ago

    Sydney, Australia AMP Limited Full time

    Competitive base plus 12% super - Be Part of a team responsible for a market leading risk management framework for financial guarantee products - High Performing team The Opportunity As an Analyst, you will be working within the AMP Investment Operations team provide support services to AMP Wealth Management investment managers and clients. The Fund...

  • Data Governance

    7 months ago

    Sydney, Australia AMP Limited Full time

    **Data Governance and Systems Analyst If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be....

  • Amp Foundation Engagement Manager

    6 hours ago

    Sydney, Australia AMP Limited Full time

    **AMP Foundation Engagement Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP we have the same origin...

  • Hedging Analyst

    7 months ago

    Sydney, Australia AMP Full time

    Hedging Analyst **Hedging Analyst** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Hedging Analyst

    7 months ago

    Sydney, Australia AMP Full time

    **Hedging Analyst** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Head of Business Partnering, Amp Bank

    3 days ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** The Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank. The role engages closely with the...

  • Analyst, Investment Data

    6 hours ago

    Sydney, Australia AMP Limited Full time

    Purpose of the role The role reports to the Senior Analyst, Investment Data Team and is responsible for supporting front office investment management operations and processes whilst maintaining data integrity within core operational business systems, and continually improving services with AMP’s Custodians, sub-custodians, administrators, and data...

  • Analyst, Investment Data

    7 months ago

    Sydney, Australia AMP Limited Full time

    Purpose of the role The role reports to the Senior Analyst, Investment Data team and is responsible for supporting front office investment management processes, maintaining data integrity within core operational business systems, and continually improving services with Custodians, Administrators and Data Providers. The primary purpose of this role will be...

  • Performance & Planning Analyst

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **Performance and Planning Analyst - Bring your expertise to our high performing team - Opportunity to expand your own skills - Be part of our change and future **The opportunity** In this role you will be supporting the Finance Business Partner, Platforms and Wealth, as well as Head of Finance Wealth in providing quality and timely information to the AMP...

  • P&C Analyst

    7 months ago

    Sydney, Australia AMP Full time

    P&C Analyst **People & Culture Analyst** **12 Month Fixed Term Contract** - Give us a chance to create your career while you help us create our tomorrow - Every day we look for opportunities to strengthen this great organisation - Most of what makes AMP such a welcoming, enjoyable place to work are our people. If you live in Australia or New Zealand,...

  • Brand, Marketing

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    **AMP Foundation Brand, Marketing and Communications Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP...

  • Data Analyst

    7 months ago

    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Platform Investment Analyst

    3 months ago

    Sydney, Australia AMP Full time

    Platform Investment Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Hedging Analyst

    7 months ago

    Sydney, Australia AMP Limited Full time

    **Hedging Analyst If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Controls Assurance Analyst

    7 months ago

    Sydney, Australia AMP Full time

    Controls Assurance Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • M&a Analyst

    7 months ago

    Sydney, Australia AMP Full time

    M&A Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Portfolio Finance Analyst

    1 week ago

    Sydney, Australia AMP Limited Full time

    **Portfolio Finance Analyst - Excellent opportunity to work with good team - Knowledge sharing and collaboration is part of our culture - Great opportunity for learning and progress with your career **Purpose of the Role Reporting to the Manager, Portfolio Finance, the purpose of this role is to provide end to end support of project accounting requirements,...

  • Marketing Manager, Amp Bank

    7 months ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...