Client Host
3 weeks ago
**31.01.2024**
Client Host
Contract type: Regular position
Country/Region: Australia
City: Sydney
Job: Sales Development & Retail Support
Experience: 0-3 years
Company: Hermès Australia
***
General Role
As our Client Host you will be the Client Service Ambassador of the boutique. Embodying the service values of the house, you will extend exceptional hospitality whilst ensuring our services compliment the Client experience.
Main responsibilities
Reporting to the Maison Host, your responsibilities will include but are not limited to:
**Customer Service**
- Manage and support all private client appointments in the boutique whilst ensuring all client services tools are well managed.
- Overseeing floor operations so that all clients are attended to, this includes queue, appointment and in-store waiting time management.
- Offering an exceptional first impression as you greet clients when they enter the boutique and while guiding them through the boutique.
- Leading boutique tours, providing architectural, historical and relevant information.
- Engaging with clients on the floor and introducing them to relevant team members.
- Extending service gestures including but not limited to client requests, repairs, online pickups, product adjustments and client resolutions for service issues.
- Ensure the store and private client areas are always clean and perfectly presented.
**Sales Support**
- Support the maintenance of visual merchandising on the floor, in-store animations and clientelling activities.
- Working with the Service Liaison, offer beverage and refreshment service and ensure all dry and wet bars in the boutique are well stocked and replenished for client appointments.
- Liaise with security team, offering direction and advice where necessary.
**Private Client Area Management**
- With the Maison Host, review and manage the booking of the private client areas in the boutique.
- With the Service Liaison and Sales Associates, prepare and organise the private client areas ahead of any appointments
- Keep accurate records of client appointments and update changes accordingly.
- Provide support to the Client appointment by offering sales tools where necessary.
**Internal Liaison**
- Report any external activity of the boutique to the Management team.
- Identify areas of improvement and share ideas and best practices.
- Inform management about potential client complaints.
Profile
Previous customer service experience is preferred with a high standard of presentation, interpersonal skills and grooming. You will be a team player and embody the values of the Hermès House. You will possess strong communication skills. You will be able to quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism and ensuring the delivery of exceptional client service to our clientele. You will be passionate about our creations whilst also sensitive to the craft and identity of our Maison.
About the Hermès Group
A creator, artisan and seller of objects since 1837, Hermès is a family-owned French house underpinned by exceptional know-how passed down from generation to generation.
Hermès asserts its uniqueness by combining creative freedom with a constant quest for the finest materials and by offering challenging and meaningful roles consistent with the values of craftsmanship that guide the house.
-
Lobby Host
2 weeks ago
North Sydney, Australia JLL Full timeWhat this opportunity involves: We are seeking a highly motivated and proactive Lobby Host to join our team. As the Front of House Concierge, you will play a vital role in ensuring the smooth operation and exceptional service delivery of our client's premises. This dynamic role requires strong customer service skills, excellent organizational abilities,...
-
Lobby Host
2 weeks ago
North Sydney, Australia JLL Full timeShaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter,...
-
Senior Associate, Client Solutions
4 weeks ago
Sydney, Australia GLG Full timeAbout the Team Gerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney. The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.) and will drive client activity by understanding their research needs and help them fulfil...
-
Residential Host
4 weeks ago
Sydney, Australia Colliers International Full timeCompany Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...
-
Sydney, Australia Anton Murray Consulting Full timeSydneyAsset ManagementPermanentThe Operations and Client Service Manager reports to the Head of Operations and is tasked with being the single point of contact for all client related requests for a group of clients. The successful candidate will have responsibility for providing Client Service and Operational services for clients in the Alternative...
-
Balenciaga Client Ambassador
4 weeks ago
Sydney, Australia Groupe Kering Full timeSummary Your opportunity You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image. **Job Description**: - How you will contribute_ - Ensure to achieve daily and monthly sales targets & KPIs by using appropriate sales...
-
Balenciaga Client Ambassador
4 weeks ago
Sydney, Australia Balenciaga Full timelocations Sydneytime type Full time posted on Posted Today job requisition id R102415 - Summary - Your opportunity - You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.- Job Description- How you will contribute_ -...
-
Customer Success Specialist
4 weeks ago
Sydney, Australia CircuIT Recruitment Group Full timeLeaders in tech-charity - Top tier office space - Clear career progression path My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events...
-
Certificate Iii in Business Traineeship
4 weeks ago
Sydney, Australia 1300apprentice Full time**Are you looking to launch your Career in Business Administration and interested in Education and Training?. Then this Certificate III in Business Traineeship could be the role for you** At 1300apprentice we have a very reputable client based in Sydney CBD looking for a business trainee to join their team. Our host employer is only a 5 minutes walk from...
-
Customer Success Associate
4 weeks ago
Sydney, Australia Hatch Full time** This role is at Turo (not for Hatch)** Hatch is supporting Turo to find a great Customer Success Associate to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Turo. **About the role at Turo** We’re looking for an...
-
Full time Remote Web Developer
4 weeks ago
Sydney, Australia Ad Talent Africa Full timeWho We Are: An Australian digital marketing agency based in Sydney and Melbourne serving clients in Australia, Canada, US, UK and India.Who We Are Looking For: A Web Developer What Will You Do:Your job will be to build, test and optimise custom websites and landing pages using the WordPress platformYou will be in charge of ensuring the website is created...
-
Marketing/support Assistant
4 weeks ago
Sydney, Australia ecare careers Full timeEcare Careers is a growing organization providing diverse accounting services including accounting training, recruitment and corporate consulting across a range of industries. Due to fast growth, the company is looking for two to join our dynamic team in Sydney CBD (near public transport). You will primarily be involved in Main Responsibilities include: -...
-
Senior Planner
4 weeks ago
Sydney, Australia Havas Media AG Full timeSenior Planner Host/Havas Australia is growing and is on the lookout for a Senior Planner to join the team. Your primary role as our Senior Planner will be to build brilliant brand ideas for clients and ensure that they result in ground breaking and effective creative work (in any channel). As our newest Senior Planner, you will lead the strategic...
-
Key Account Manager
4 weeks ago
Sydney, Australia Henning Harders Full time**Location: Sydney - Hybrid working arrangement**: **Description** Managing a portfolio of clients and communicating with internal and external stakeholders to efficiently manage import bookings and shipments whilst building customer relationships and identifying growth opportunities for the accounts that you manage. **Knowledge and Experience...
-
Marketing/support Assistant
4 weeks ago
Sydney, Australia ecare careers Full timeEcare Careers is a growing organization providing diverse accounting services including accounting training, recruitment and corporate consulting across a range of industries. Due to fast growth, the company is looking for two to join our dynamic team in Sydney CBD (near public transport). You will primarily be involved in Main Responsibilities include: -...
-
Software Engineering Manager
4 weeks ago
Sydney, Australia Preacta Full timeWorld class product rolled out internationally Unmatched culture and benefits. Leading a highly skilled and engaged team of devs This is your chance to work with an organisation fresh off the back of their most successful year yet and a recent capital raise of $40M. They’re looking at adding some firepower into the leadership team as a result of recent...
-
Receptionist / Administrator
4 days ago
Sydney, Australia Metier Recruitment Full timeDon't miss out on this exceptional opportunity! - Showcase your exceptional organizational skills! Our client, a highly renown international brand focusing on luxury and performance, is currently seeking a Receptionist/Host to join their powerhouse team. Be the face of the company at this architectural marvel spread over eight levels based in a convenient...
-
Sydney, Australia Trippas White Group Full time**Work Type: Salaried Full Time** **Salary: $70,000 + 11% super** **The Venue** The Sydney Opera House welcomes millions of visitors from all over the world every year. This world famous landmark on the beautiful Sydney Harbour hosts world-class performances, spectacular events and amazing dining experiences. **The Role** We are seeking an experienced...
-
Platform Integration Specialist
4 weeks ago
Sydney, Australia Firesoft People Full timePlatform Integrations SpecialistCanberra/Sydney/Melbourne$200k + Super*Must be an AU citizen and have existing Top Secret (TSVA) security clearance to be considered Our client is well placed to provide a number of platform-related services covering a range of disciplines including networking, data centre, compute, core Internet services and cloud...
-
Platform Specialist
4 weeks ago
Sydney, Australia Technology People Australia Full timeOur client seeks an experienced platform & virtualisation specialist to provide guidance and support of core services within the hosting team. This will include providing expert-level technical advice, design, planning, and building of the Private Cloud Infrastructure which underpin the organisations critical systems. **Responsibilities.** - Provide...