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Team Leader
2 weeks ago
Fully Agile Working Environment
- Be part of Transformational Change
MAYDAY are excited to be exclusively assisting a leading financial services client in the recruitment for a Team Leader in their contact centre.
They are inviting you to join them in a role that is continuing their commitment and taking it to even greater heights when it comes to valuing their customers. This is a highly desirable role in an exceptional business where your personal and professional growth will be encouraged and supported.
**What's in it for you**:
- Full Time Permanent position
- $130,000 - $150,000 + Bonus
- Excellent Staff benefits
**About the role**:
- Drive a high performing culture within the customer facing team
- To deliver strategic initiatives that drive customer and business value, and to leverage data to provide insights into the performance of our frontline teams.
- Focus on transforming the customer experience away from phone to digital self service.
- This leadership role will play a critical role in driving the data driven, digital strategy, by leading the implementation of automation and digitisation initiatives
**Experience needed**:
- Experience in a Team Leader role ideally in a contact centre environment
- Experince in a fully agile working environment
- Experience in the Insurance industry desirable
- Experience in scaled leadership, leading teams across a range of different disciplines
- Experience in a highly automated, digital environment.
- Emphasis on delivery, leadership and outcome-orientation is essential
- A growth mindset
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