Desktop/euc Technician

6 months ago

Sydney, Australia First Focus Full time

We are looking someone with a great deskside manner, a passion for technology that takes them beyond just the desktop and a real love of variety, that we can support as they learn the ropes to become an MSP-specialised Field Service professional.

A number of things change when you move from working in a large enterprise to a Managed Service Provider like First Focus. The pace is faster, the required technical knowledge gets broader (more technical domains, more vendors) and much of this is because you will now be involved in the IT support of not just one business, but many This is an exciting ride and we want to support the right person on this journey.

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 280 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a **dynamic **culture, clear vision, strong leadership and great development opportunities. We only hire the best people and are a looking for an exceptional IT professional to grow with us.

**Requirements**:

- A genuine love of **variety **coupled with a warm and friendly ability to build **relationships **with new people - in this role, you will resolve problems on several customer sites most days
- A willingness to **learn **and grow into a new and very varied role - the learning curve here can be steep
- Advanced understanding of end user support and Active Directory
- Some knowledge of Windows Server, Azure and Exchange
- Exposure across technical infrastructure that extends beyond desktop to firewall, including LAN & WAN networking
- An understanding of ticketing systems and customer service principles
- A reliable vehicle and a valid NSW drivers license

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Package that includes up to $80k
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 5 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture

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