Customer Relationship Specialist, Bunbury

3 days ago

Bunbury, Australia Bank of Queensland Full time

**About the Role**
Do you have a passion for customer service and want to work with a driven, supportive and fun team?

If you’re ready to jump in with both feet, then we want to hear from you

The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services and facilitate referrals to specialist teams where required.

The role works closely with the Branch Manager, by developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs and coaching Customer Service Officers.

**About you**
As an experienced Customer Relationship Specialist, you will be a passionate, high-performing operator who consistently delivers an outstanding customer experience by demonstrating excellent customer service experience, preferably from the banking industry. Exposure to consumer lending would be advantageous. You will have the drive to build long-lasting relationships and positive customer experiences, contribute to a collaborative team environment, and show a willingness to go above and beyond for your customers and colleagues. You will be driven to take a personalised approach with every customer interaction, have a "can do" approach to all aspects of your role, and possess the ability to learn and confidently use a number of technical financial systems. Additionally, you will have excellent written and verbal communication skills and strong attention to detail.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04442

  • Truck Dealership Manager

    3 days ago

    Bunbury, Western Australia Bunbury Trucks Full time

    About UsBunbury Trucks Sales & Service has been a trusted name in the Southwest for over 25 years, earning a reputation as The Japanese Truck Specialists. We specialise in the sales and servicing of a variety of brands, including Fuso and Hino trucks, offering a full range of solutions, including 24/7 breakdown assistance, on-site fleet maintenance, and a...

  • Receptionist- Bunbury

    3 weeks ago

    Bunbury, Australia Regis Aged Care Full time

    **General information**: - Position number - 50500990 - Posted date - 28-Feb-2025 - Closed date - 28-Mar-2025 - Business unit - Residential Aged Care - Division - Southern Operations - Office location - Bunbury **Description and requirements**: **Receptionist - Permanent Part time Position** - ** 2 days/week (Tuesday and Thursday)**: - ** Shift time: 8am...

  • Referrer Relationship Specialist

    4 weeks ago

    Bunbury, Australia Apex Full time

    Referrer Relationship Specialist **Vacancy Name** Referrer Relationship Specialist **Vacancy No** VN12086 **Status** Active **Employment Type** Contract **Brand** Apex **Department** Marketing **Region** South West **Site** Bunbury - SWHC **Applications Close Date** **Description** ABOUT US Apex Radiology is one of the leading providers of...

  • Customer Banking Specialist Relief

    4 days ago

    Bunbury, Australia Commonwealth Bank Full time

    **We are looking for a Customer Banking Specialist Relief to work between our Bunbury, Busselton and Eaton branches on a full time basis!** **Roster (38 hours per week)**:Monday to Friday 8.30 - 4.50 **See yourself in our team** The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we...

  • Sales and Service Director

    3 days ago

    Bunbury, Western Australia Bunbury Trucks Full time

    About the RoleAs a General Manager at Bunbury Trucks Sales & Service, you will lead our dealership's sales function, driving revenue growth and customer acquisition. You are accountable for sales performance and overall business outcomes, working closely with the sales team to achieve success. Additionally, you will have a direct report managing parts and...

  • Operations Assistant

    3 days ago

    Bunbury, Australia Australian Transit Group (ATG) Full time

    **Tell your mates you work for a great business**: Australian Transit Group (ATG) is always on the lookout for professional, reliable driving staff. We provide a stable and supportive working environment that nurtures the needs of our employees to thrive in their careers. **Benefits of working with us**: - Flexible working hours - Work across a variety of...

  • Customer Banking Specialist Relief

    1 week ago

    Bunbury, Australia Commonwealth Bank Full time

    **We are looking for a full time Customer Banking Specialist working in our Bunbury area, working at branches from Collie to Margaret River** **See yourself in our team** The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our...

  • Service Leader- Bunbury

    3 weeks ago

    Bunbury, Australia Camp Australia Full time

    We are searching for our next Full-time Service Leader to lead our amazing team in Bunbury WA The Service Leader supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service Excellence...

  • Chief Executive Officer

    6 days ago

    Bunbury, Western Australia Bunbury Geographe CCI Full time

    Are you a dynamic and strategic leader ready to make a lasting impact on the business community? The Bunbury Geographe Chamber of Commerce & Industry is seeking a visionary Chief Executive Officer (CEO) to champion business growth, innovation, and economic success in the Bunbury Geographe region & beyond.About Us Bunbury Geographe CCI has been at the...

  • General Manager

    5 days ago

    Bunbury, Western Australia Bunbury Trucks Full time

    Add expected salary to your profile for insights Lead Our Team and Drive Excellence in the Commercial Vehicle Industry Bunbury Trucks Sales & Service has been a trusted name in the Southwest for over 25 years, earning a reputation as The Japanese Truck Specialists.We specialise in the sales and servicing of a variety of brands including Fuso and Hino...

  • Health and Safety Compliance Specialist

    6 days ago

    Bunbury, Western Australia City of Bunbury Full time

    About the RoleThe City of Bunbury is seeking a Health and Safety Compliance Specialist to champion safety leadership and ensure compliance with governance frameworks, policies, and legislation.As a key member of our team, you will play a crucial role in ensuring our organisation meets legislative, regulatory, and internal safety governance...

  • Lifestyle Assistant- Bunbury

    3 weeks ago

    Bunbury, Australia Regis Aged Care Full time

    **General information**: - Position number - 50500987 - Posted date - 28-Feb-2025 - Closed date - 28-Mar-2025 - Business unit - Residential Aged Care - Division - Southern Operations - Office location - Bunbury **Description and requirements**: **Lifestyle Assistant - Permanent Part time Position** - ** 3-4 days/week**: - ** Location: 926 Woodrow St,...

  • General Manager

    3 days ago

    Bunbury, Western Australia Bunbury Trucks Full time

    Add expected salary to your profile for insights Lead Our Team and Drive Excellence in the Commercial Vehicle Industry Bunbury Trucks Sales & Service has been a trusted name in the Southwest for over 25 years, earning a reputation as The Japanese Truck Specialists. We specialise in the sales and servicing of a variety of brands including Fuso and Hino...

  • Christmas Retail Assistants

    5 days ago

    Bunbury, Australia Global Retail Brands Full time

    Job Search | Login**Christmas Retail Assistants - Bunbury | House Bed & Bath**: **Location**: BUNBURY (648HBB) **Posted on**: 30 September 2024 **We are looking for team members who are passionate about homewares and want to join our team during the Christmas Holiday period.** **The Company**: House Bed & Bath and MyHouse are part of Australia's largest...

  • Commercial Vehicle Industry Leader

    3 days ago

    Bunbury, Western Australia Bunbury Trucks Full time

    About the CompanyBunbury Trucks Sales & Service has been a trusted name in the Southwest for over 25 years, earning a reputation as The Japanese Truck Specialists. We specialise in the sales and servicing of a variety of brands, including Fuso and Hino trucks, offering a full range of solutions, including 24/7 breakdown assistance, on-site fleet maintenance,...

  • Retail Merchandiser

    3 weeks ago

    Bunbury, Australia CROSSMARK Australia Full time

    Retail Merchandiser - Bunbury South - WA (Car and License Required) **Suburbs included**: Bunbury, Dalyellup, South Bunbury, Gelorup, East Bunbury, Carey Park, Withers Employment Type - Casual Work for the 2024 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 2 - 30 hours per week, Mon - Fri Competitive Casual hourly...

  • Executive Director of Commercial Vehicle Operations

    5 days ago

    Bunbury, Western Australia Bunbury Trucks Full time

    About UsBunbury Trucks Sales & Service has established itself as a trusted name in the Southwest, renowned for its exceptional services and dedication to excellence. With over 25 years of experience, we have earned a reputation as The Japanese Truck Specialists, catering to a variety of brands including Fuso and Hino trucks.Our MissionWe are committed to...

  • Chief Executive Officer

    7 days ago

    Bunbury, Western Australia Bunbury Geographe Chamber Of Commerce Full time

    Add expected salary to your profile for insights Are you a dynamic and strategic leader ready to make a lasting impact on the business community? The Bunbury Geographe Chamber of Commerce & Industry is seeking a visionary Chief Executive Officer (CEO) to champion business growth, innovation, and economic success in the Bunbury Geographe region &...

  • Chief Executive Officer

    4 days ago

    Bunbury, Western Australia Bunbury Geographe Chamber Of Commerce Full time

    Add expected salary to your profile for insights Are you a dynamic and strategic leader ready to make a lasting impact on the business community? The Bunbury Geographe Chamber of Commerce & Industry is seeking a visionary Chief Executive Officer (CEO) to champion business growth, innovation, and economic success in the Bunbury Geographe region & beyond.About...

  • Receptionist- Bunbury

    1 day ago

    City Of Bunbury, Australia Regis Aged Care Full time

    Receptionist - Permanent Part time Position* 2 days/week (Tuesday and Thursday)* Shift time: 8am - 4pm* Location: 926 Woodrow St, Bunbury WA 6230At Regis, we recognize the importance of the role our reception team plays in delivering excellent service. We are currently seeking a dedicated and organized receptionist to be the face of our home in Bunbury for 2...