Field Service Representative

2 weeks ago

Mascot, Australia BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is currently seeking a **Field Service Representative **to join our team located in **Mascot,** **Sydney **on a** full-time permanent basis. **This Boeing Field Service Representative position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.

**Position Responsibilities**:

- Reviews maintenance, engineering, flight operations and performance data and researches aircraft and fleet reliability issues.
- Utilize multi-disciplined technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.
- Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
- Helps implement aircraft entry into service plan. Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.
- Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.
- Understands the customers’ requirements to ensure customized solution for aircraft in AOG situations. Tracks progress of the solution and maintains company and customer situational awareness.
- Identify operational issues and provide research-oriented guidance to the airline staff and management; able to provide local solutions.

**Basic Qualifications (Required Skills/Experience)**:

- 5-10 years of experience in the aviation industry.
- In-depth knowledge and experience on 737 and 787 aircraft is desirable. Experience with other Boeing models beneficial.
- Good technical and soft skills with a high degree of both verbal and written communication to co-lead in a team environment.
- Ability to prioritize and manage customer workload without supervision.
- Ability to interact with all levels within airline management and Boeing organisations on technical issues.
- Flexibility to attend several meetings occurring in the evenings and possibly weekend hours.

Applications are accepted until 6th May 2024.

**Eligibility**

Applicants must have full working rights in Australia to be considered.

**About Us
**Boeing Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. From the seabed to outer space, we have helped shape aerospace and defence innovations in Australia over the past 95 years.

In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation.

We’re also committed to fostering an environment that’s welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.

**Benefits**
- Cutting edge projects
- Flexible working options
- Competitive remuneration and incentive plan available
- Discounts for health insurance, travel and accommodation
- Salary packaging options
- Health and wellbeing benefits
- Study assistance
- Global opportunities

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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