Capability Manager

7 months ago

St Leonards, Australia eHealth NSW Full time

**Employment Type**:

- Full Time Permanent
- 38 hour working week within a flexible WFH model
- Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards
- Attractive salary, $137,173.00 - $163,431.00 + 11% Super and Annual Leave loading
- Drive digital transformation with your leadership skills within Australia's largest public health system

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

**Come work with us**

We have an exciting opportunity in the Digital Infrastructure Services Group for a Capability Manager

Reporting into Group Manager Digital Infrastructure Services, you will be part of the team responsible for the design and operations of multiple enterprise infrastructure platforms such as of compute, database, virtual servers, storage & backup and datacentre, with the goal of improving user experience (UX) and productivity across the NSW Health system.

The team supports the development and delivery of new/existing products and services in two key streams. Managed Compute Services is one stream delivering Cloud and Hybrid Compute, Storage & Backup, and Datacentre Services. Managed Database Services is the second stream delivering Cloud and Hybrid SQL Database. We have a hybrid way of working, the majority of work is performed remotely with regular interactions over MS Teams and face to face in Chatswood.

The purpose of the role is to manage resources in the team, providing leadership to ICT resources, implementing structures to build resourcing capability based on short and long-term requirements of the business. Included will be resource capacity planning, analysing resource utilisation and managing resource allocation for the product teams. You will do this by working with operation leads, product owners / senior product, other capability managers across the business, ICT engineers across the organisation.

**Health Manager Level 4**, commencing salary from $137,173.00 - $163,431.00 + 11% Super and Annual Leave loading

For more information, read the full POSITION DESCRIPTION.

**What you will do**

As an integral member of the Digital Infrastructure Services Group, you will:

- Develop and implement ICT resource management mechanisms for effective capability and capacity resource planning.
- Working with product teams to determine the technical skills required to deliver project solutions, developing and maintaining a database/skills matrix that reflects up to date information on the skills and expertise of resources within the group.
- Lead a team of multi-disciplinary ICT project delivery resources, responsible for developing skills, managing performance, working with the product owners to measure and obtain staff feedback on assignments completed, to inform skills matrix, suitability for current and future initiatives and annual performance review.
- Manage ICT resource pools, this involves the assignment of technical resources to product delivery teams, measure resource utilisation and movement of resources within the group.
- Manage and report on resourcing budgets and forecasts, provide advice on optimising resource utilisation and participate in cost modelling activities for both service and budget management.
- Develop and maintain leadership and stakeholder relationships through effective communication, negotiation, and issues management to ensure service delivery outcomes are met.

**About you**

We are seeking motivated and committed individuals with:

- Experience in leading high-performing specialist teams, with the ability to influence, build strong capabilities and develop talent, including resource planning and management experience.
- Experience analysing resource utilisation, capacity and capability planning against business needs and utilising digital solutions for the scheduling and the assignment of resources.
- If you have experience leading ICT operations teams such as IT Infrastructure in a large complex organisation, with a passion for developing people and you’re looking for a rewarding new opportunity, we would love to hear from you.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

**Benefits of working for eHealth NSW**

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

- Flexible work options
- Skills and leadership development training programs

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