V- Retail Cashier

1 week ago

Geelong West, Australia Employment Plus AU Full time

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

The Retail Cashier provides support in raising much needed funds to enable The Salvation Army (TSA) to serve the needs of the local community, whilst providing an environment where customers and volunteers are treated with the dignity and respect reflected in the values and mission of TSA.
- Personal Qualities/Attributes Required for Role- Punctual and reliable-
- Great interpersonal skills with the ability to engage with people from all different backgrounds-
- Excellent customer service skills-
- Able to work in a team setting and autonomously when required-
- Neatly presented-
- High attention to detail and task oriented-
- Trustworthy and honest-
- A respect and willingness to work within the ethos of The Salvation ArmyGeneric Role Competencies:
- Drives ownership of and adherence to vision, mission and values-
- Models and promotes teamwork and collaboration-
- Actively and calmly works to solve problems and resolve conflicts-
- Facilitates effective workplace communication-
- Delegates activities appropriately when required-
- Consistently supports communications with workers about safety- Key tasks of the Role
- Key Activities
- Expected Outputs and measures
- Process sales- Cash and EFTPOS transactions using a cash register and EFTPOS terminal-
Accurate and efficient processing of sales-
- Follow procedures for discounting or returns-
- Escalate technical issues with Store Manager-
- Sales recorded each day and forwarded to officers each week- Provide quality customer service- Greet all customers-
- Offer assistance and advice on selections-
- Answer phone calls politely and manage messages promptly-
- Assist with complaints and issues-
- Refer people to appropriate Salvation Army services.-
- All customers to be acknowledged in a friendly and welcoming manner when they enter store.-
- Work with customers to resolve issues and de-escalate where possible.-
- Accurate information provided to customers. Seek advice from Store Manager or TSA for accurate information.- Receive and sort donations- Greet donors warmly when receiving donations-
- Ensure donations are of high and sellable quality-
- Donors are appropriately thanked on behalf of The Salvation Army-
- Only acceptable goods are received-
- Demonstrate on a continual basis a high level of honesty and integrity- Participation and support- Attend training as required-
- Attend regular team meetings-
- Support team celebrations-
- Monthly meetings with Store Manager to address operational matters.- Maintain a safe and healthy environmentOperate in a safe manner at all times and insist all team members including TSA employees and visiting contractors, follow WHS policies and procedures-
- Monitor customer safety at all times-
- Monitor and remove waste in the point of sale area-
- Complete all WHS training and complete refresher training every 3 years-
- All accidents, incidents, hazards and near misses are reported to Store Manager according to procedures-
- Adhere to the safe standard operating procedures-
- Participate in hazard inspections-
- Check the testing and tagging is up to date prior to sale- Maintain store security- Ensure stock loss (theft) is minimised-
- Ensure point of sale area is always monitored-
- Keep valuable items locked in display cabinet-
- No doors or windows are left open when store is unattended-
- Ensure that there are at least 2 people in store at all times-
- All customers are acknowledged and their activity monitored.- Qualifications and experience requirements for the Role- Experience in customer service is favourable but not requiredMandatory requirements of the Role- Complete The Salvation Army's volunteer registration process-
- Complete a Criminal History Check-
- Blue Card required if working with team members under the age of 18-
- Complete TSA mandatory training and induction modules, and any other training as requiredRoster & time commitment- Minimum 4 hours per week-
- As agreed with Line Manager-
- Shifts available Monday - Saturday- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people fr

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