Head of Membership

2 months ago

Brisbane, Australia Surf Life Saving Queensland Full time

About the role

Key Responsibilities:

- Design and implement a tactical and targeted state-wide member recruitment and retention plan, in alignment with club needs and strategic imperatives
- Benchmarking activities conducted annually and actionable plans developed to address member decline or stagnation
- Measure, report and provide recommendations on membership trends and sustainability data
- Develop and deliver all aspects of the annual membership plan in conjunction with the GM and regularly review progress against current business plan and KPI’s.
- Lead Membership Sustainability Project within budget and delivered on time, identifying challenges or roadblocks (e.g. resourcing requirements) to prevent delay.
- Lead and advocate for educating members on member welfare, safeguarding and Child Risk Youth Safety in line with legislation requirements
- Coordinate SLSQ’s membership programs and recognition awards
- Ensure policies and codes relating to youth, membership development, member welfare and junior activities, are reviewed and updated on a regular basis.
- Oversee the operation of the Membership team, including liaising with Education and Membership Development Coordinators in each region
- Coach and mentor the Membership Team as required through staff learning and development plans
- Attend, advocate and present at SLSQ key working groups and committees as required. Represent SLSQ on any National Level relating to membership as required

Key Skills & Experience:

- Understanding of surf lifesaving or a similar not for profit Community based organisation; including governance, recruitment and retention strategies, member engagement (Essential)
- Database management experience and ability to utilise data analytics and market research to develop strategy (Essential)
- Demonstrated experience managing a customer service focused team (Essential)
- Ability to lead, motivate, supervise and develop a team of customer orientated staff to meet short
- and long-term organisational goals (Essential)
- Excellent written and verbal communication skills including the ability to communicate with people across the business and externally out to our Branches, Clubs and key stakeholders (Essential)
- Demonstrated experience and skills in budget management (Essential)
- Outstanding organisational, time management and prioritisation skills to manage a diverse workload with competing priorities (Essential)
- Problem solving and diplomacy skills (Essential)
- Relevant tertiary qualification in Sport Management, Marketing or Business (Essential)
- Experience in a marketing role or exposure to marketing activities (Desirable)
- Experience in a membership orientated organisation (Desirable)
- Project Management Experience (Desirable)
- CRM experience (Desirable)

Benefits at SLSQ:

- Access to salary packaging.
- Paid parental leave.
- Work from home opportunities.

Position Description : PD - Head of Membership

PBA1Profession: #Management

Sector: #Sport_and_Recreation

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