Head - Membership & Services

1 week ago

Brisbane, Queensland, Australia Windsor Group Full time
Perm role where YOU can make a real impact on the member experience

  • Bring IT expertise, a passion for process & a dedication to continual improvem
  • Inner city north. Parking available. Attractive package includes pretax benef

Entrepreneurial, hands-on Business /IT/Admin champion to lead front line teams providing support for people with a common, incurable life-shortening condition.

  • Perm role where YOU can make a real impact on the member experience
  • Bring IT expertise, a passion for process & a dedication to continual improvem
ent

  • Inner city north. Parking available. Attractive package includes pretax benef
its


This NFP is a peak body that provides support and services to people - and their families - who live with the most common genetic life-shortening condition in Australia.

One in 25 Australians carries this gene.

Presently, there is no cure. But there

_ is _

hope.
When this nonprofit was founded in 1960, life expectancy rarely went beyond early childhood. Bit by bit, research and medical advances have changed that.

Today, with ongoing treatment, 60% of those affected by this condition are aged over 1- with some people surviving into middle age.

But the fight has just begun.


Advocating for the entire community, this innovative NFP raises funds for research, membership programs, education and to raise public awareness of this debilitating condition.


In an ever-changing environment, the function of your role will be to lead the membership and services teams, ensuring the customers experience (CX) is central to the service provided.

You will be charged with the oversight and maintenance of the Salesforce CRM database plus system add-ons and perform all the thousand and one other tasks that your experience informs you are usual in a role of this type.

(We can provide a PD).

But this job extends 'the usual' with the chance to works hands-on across numerous areas.


For example, liaising with stakeholders to ascertain that services provided are really what's wanted and needed, constantly checking for potential service improvements, managing the public education program, implementation of grants outcomes - including acquittals, looking for systematic gaps and inefficiencies, investigating upgrades to the IT system and equipment and many more responsibilities that make this job so varied and engrossing.


To be considered you will need tertiary qualifications (see above) preferably in IT, high levels of communications and interpersonal skills, a wide command of office admin, great skills across MS Office with Salesforce CRM experience a bonus but strong data base experience a must.


Organised, flexible, efficient, and unflappable, you are a warm, mature-minded, and considerate person with natural empathy, confidence, courage, and a strong desire to use your abilities towards achieving positive changes in the lives of vulnerable people.


If asked, you would be able to articulate that your special contribution to a role such as this is your driving passion for ensuring process is fit for purpose and as streamlined and effective as possible.


  • Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group is a social enterprise providing expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors._

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