Patient Liaison Coordinator

2 weeks ago

Surry Hills, Australia Adora Full time

Adora Fertility is one of Australia's leading fertility providers and closely aligns with what we are and who we aspire to be; a team of compassionate and specialised healthcare professionals, utilising modern science to improve the chances of conception for our patients.

We fundamentally changed the fertility landscape by making high quality fertility services including IVF available with almost all costs covered by Medicare, saving patients thousands of dollars compared to other fertility clinics.

**About the Role**

We are looking for two talented and motivated individuals to join our newly created Patient Liaison team in our Surry Hills clinic.

**Key Responsibilities**
- Be the initial point of contact for potential and new patients.
- Attend to all new patients incoming phone calls and web enquiries within a set timeframe.
- Proactively engage all potential patients and convert incoming calls to doctor’s appointments.
- Provide information to potential and new patients about reproductive health, Adora’s services and treatments options depending on their situation, Adora’s process, financing options and costs.
- Manage online appointment requests or bookings for maximum efficiency.

**About you**

To be considered for this role, you will possess the following:

- Minimum 2 years’ experience in a Customer Service or Administration role preferably in a healthcare environment
- Outstanding interpersonal and communication skills
- Proficiency in handling phone calls with a professional and courteous demeanour
- High level of Empathy and Integrity
- A patient-centred warm and caring approach
- Strong computer skills
- Willingness to learn and grow with the business
- Full training will be provided

**Benefits**
- Join a safe & inclusive workplace that emphasises its employee's wellbeing and development.
- Access to our Employee Assistance Program and free counselling sessions.
- Discounts on our Adora Fertility Services.
- Paid Parental Leave Allowance - 10 weeks.
- Local Social Activities.

**Salary**: From $30.00 per hour

**Benefits**:

- Employee discount
- Parental leave
- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift
- Rotating roster

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Surry Hills, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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