Membership & Data Entry Administrator

2 weeks ago

Sydney, Australia Beaumont People Full time

9 day fortnight with hybrid working arrangements
- We are looking for an admin & data entry super star
- Full Time, Contract - Until 31st December 2024
- Membership & Data Entry Administrator
- United Services Union (USU) - NFP Member Association
- Full Time, Contract - Until 31st December 2024
- 9- day fortnight - 35 hours per week
- Sydney CBD 2000 NSW- WFH & WFO
- $57k + 11.5% Super

**About the Organisation**
The United Services Union (USU) is dedicated to expanding its membership and advocating for its members. Various campaigns have brought tangible benefits to workers, actively contributing to the improvement of society. With influential delegates and established offices throughout NSW and the ACT, the union effectively champions the rights of its members in the workplace.
- Benefits & Opportunities available:_
- 9 Day fortnight - 35 hours a week
- Hybrid working arrangement
- WFH/WFO
- Above Award Super - 11.5%
- Supportive & Collaborative Team environment

**About the Role**
In this role, you will accurately input and manage records of member details and subscription payments, and you will respond to enquiries and generate reports upon request. Additionally, to enhance the Union's reputation you will handle member queries with professionalism and efficiency.

**About You**
You will have experience in administration or data entry, with a passion for delivering exceptional customer service to members. You will be a result-driven professional and possess strong time management skills, be detail-orientated, process-driven, tech-savvy and a team player.

Knowledge of the Union, its structure, political and social impacts is desirable but not essential.

**Duties include but are not limited to**:

- Ensure all membership data is inputted accurately and maintained.
- Input and reconcile payroll reports from employers.
- Produce payment summaries for tax purposes.
- Follow up with members to discuss membership fees and ensure all payments are on time.
- Deliver exceptional customer service, processing all queries effectively.
- Create and utilise spreadsheets, manage the CRM and conduct any admin or ad hoc tasks as required i.e. occasional receptionist cover.

**To be successful you will have**:

- Experience in administration and/or data entry.
- Intermediate ability in Excel and tech-savvy.
- Strong customer service and stakeholder engagement skills.
- Exceptional verbal and written communication skills.
- Excellent attention to detail and process-driven.
- Excellent organisational skills and a high level of initiative.
- A collaborative, team player.

If you are a process-driven and detail-orientated administrator, looking to be a part of a passionate team who advocates for their members, then this is the role for you.

**If you feel you meet the above criteria, please APPLY NOW

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