Wine Club Specialist

3 months ago

Newcastle, Australia Wine Selectors Full time

**Wine Club Specialist**

**The Company**:
Our wonderful contact centre team has an average tenure of 9 years

Maybe that’s because we’re a national, family owned and operated Australian business who love our people as much as we love our product

Operating for almost 50 years with over 200,000 wine loving members, we consistently deliver on our promises, check out our company page to see for yourself.

**The Benefits**:

- Generous wine incentives
- Uncapped Commission structure
- Family orientated - flexible rostering
- Heavily subsidised gym membership
- Access to free and confidential local counselling services

**The Role**:
Wine Selectors supports over 500 Australian producers. Some of these producers have their own wine clubs and at Wine Selectors, we partner with them, calling their loyal club members on their behalf.

These calls are made as part of a specialised focus campaign over a pre-determined period of time.

Before any campaign launch, you will undergo training on the specific producers brand and the individual wine offers.

You will then be involved in workshopping the best approach to represent the specific producer and sell their wines to their club members.

Using an automated dialler, you will contact the club members on behalf of the producer and present them with the wines on offer.

You will do this by utilising your upmost professional phone manner and outstanding member experience skills. You understand that every call you make is building on the members relationship with that producer.

You will be positively recognised for your great work, and remunerated generously for your sales results.

**How to Apply**:
Please submit a cover letter addressing all of the below points along with your current resume
- Passionate about wine: You do not require any formal wine education, in your cover letter please tell us about your interest/passion in wine.
- Adaptable to move between campaigns: You will be representing different producers in each campaign, perhaps one week will be Tulloch wines and the next could be a different producer, please tell us how you will quickly adapt your language from one campaign to the next.

**- Tech Savvy**:You will need to be proficient in using technology such as IPads and software programs such as Microsoft Outlook, and web based online ordering. Please tell us about your experience with technology and online shopping platforms in your cover letter.

**- Customer Service Skills**:Tell us about your experience in customer service/sales roles and your belief about the experience you provide.

**Job Types**: Part-time, Casual

Pay: $52,000.00 - $110,000.00 per year

Expected hours: 24 - 32 per week

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

Application Question(s):

- How Tech Savvy are you?
- Do you have a passion for wine?

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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