Customer Care Administrator

2 weeks ago

Toowong, Australia Australian Homestay Network Full time

**About Australian Homestay Network**
- Connecting the World Through AHN Homestay_

The Australian Homestay Network (AHN) is Australia's largest and leading homestay provider having been **commended by the Australian Government** for ensuring appropriate standards.

AHN has a national team of experienced and dedicated people using a unique homestay website and communication system for managing homestay placements throughout Australia.

We make sure everyone involved in homestay can have a welcoming, safe and enjoyable cultural experience. AHN is the industry leader for homestay in Australia and delivers the highest quality of service for visiting students and their homestay hosts.

**About the Role**

As a **Customer Care Administrator,** you will have a hands on role assisting our Brisbane team with Customer enquiries, homestay placement management and general administration.

Reporting to senior management, you must be passionate about customer service, computer literate, motivated, be able to work independently and manage workload in what can be a fun but at times high stress environment.

This is a home based role so the successfull applicant must have a suitable workspace in their home and be able to work autonomously. The role may become office based in the future.

Your responsibilities will include (but are not limited to):

- Data entry
- General enquiries and office duties
- Making Student placements with well matched hosts
- Account enquiries and support
- Communicating with key Education Partners about student needs

Essential Requirements:

- Minimum 1 year Customer Service experience
- Previous experience with computer systems
- Excellent oral and written communication skills

Please note, we are not interested in services provided by recruitment agencies. Please do not contact our offices regarding recruitment.

**Salary**: $58,000.00 - $62,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Location: Hybrid remote in TOOWONG, QLD 4066

Expected Start Date: 20/06/2023

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