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Housing Services Worker

1 month ago

Dandenong, Australia WAYSS Ltd Full time

February 2023**
Housing Services Worker

Social, Community, Home Care and Disability Services Industry Award - LEVEL 4
Permanent full time

2 POSITION DESCRIPTION | WAYSS

WHAT WE DO

Wayss is the largest provider of homelessness, housing and family violence services in
the South East Melbourne area. We exist so people can live a life free from family
violence and have access to safe, sustainable and affordable housing. Our vision is
to be the major provider of social housing services and leading edge client support
programs in the Southern Melbourne Metropolitan region.
We deliver funded services and programs across the South East of Melbourne
including the local government areas of Greater Dandenong, Frankston, Casey and
Cardinia.

As a social landlord of community housing, Wayss provides a range of
accommodation options for people who are at risk of homelessness or family
violence.

The Property Services team is responsible for managing a portfolio of housing directly
owned by Wayss, or managed on behalf of other owners and entities, including the
Director of Housing, Department of Health and Human Services (DHHS).

Wayss is committed to the principles of the Housing First model. We believe safe and
permanent housing is the first priority for people experiencing homelessness and that
tenants should be supported to sustain their housing and develop the skills of
successful tenancy.

HOW YOU DO IT

Reporting to the Team Leader - Property Services, the Housing Services Worker
manages an allocated portfolio of properties and tenancies. The role works directly
with renters (and often in collaboration with the renters support provider) to support
them to access and maintain safe, secure and affordable housing.

Duties Include:
- Managing the provision of a portfolio of permanent, transitional and

emergency housing, in accordance with the Residential Tenancy Act 1997.
- Managing an allocated portfolio of tenancies, from sign up to exit.
- Working in collaboration with renters support networks to sustain tenancies.
- Coordinating maintenance, repairs and cleaning of allocated property

portfolio.
- Responding to tenancy related complaints and communicate effectively

with renters. and neighbours regarding their rights and responsibilities.
- Supporting renters to sustain their housing and develop the skills of tenancy
- Proactively managing tenancies at risk.
- Facilitating successful housing exits and minimise vacancy periods.
- Reconciling rents received and maintaining rental ledgers.
- Representing Wayss at the Victorian Civil and Administrative Tribunal (VCAT).
- Maintaining accurate, confidential and relevant electronic records and data.

3 POSITION DESCRIPTION | WAYSS

ABOUT YOU
You will have:

- Experience in tenancy and property management.
- A solid working knowledge of the Residential Tenancies Act.
- A demonstrated understanding of the operation of the community and
- private rental housing sectors.- A proven ability to work collaboratively with a range of stakeholders in formal
- and informal partnerships to achieve positive outcomes.- Excellent written and oral communication skills.
- Highly developed interpersonal skills to work with directly with renters and in
- collaboration with renters support partners.- A proven aptitude to relate positively and confidently with people from all
- walks of life, in a variety of settings.- Experience representing an organisation in a formal environment (such as
- VCAT)- Computer skills and working knowledge of Microsoft Office skills and

experience using a tenancy management system.

This role requires a current Driver’s Licence and valid Working with Children Check.
screening and a police check and evidence of full COVID-19 vaccination
compliance.

4 POSITION DESCRIPTION | WAYSS

W HAT IS IMPORTANT TO WAYSS MUST BE

IMPORTANT TO YOU
- At Wayss, we embrace a culture of diversity and inclusion within our

workforce and approach to service delivery. We are responsive to the needs
of Aboriginal and Torres Strait Islander people, people from LGBTIQ and
culturally and linguistically diverse communities, people living with a disability
and people of all ages. Wayss is proud to be Rainbow Tick Accredited and
welcomes everyone across the LGBTIQ community.
- Wayss is committed to being a child safe organisation. Wayss has zero

tolerance of any abuse or maltreatment of children and young people. Every
person who is part of the organisation must treat the rights, interests and
safety of children and young people as paramount.
- Wayss values the voices of our clients. We recognise that we deliver higher

quality and safer services when we hear from people with lived experience.
We are committed to providing opportunities for clients to participate and
provide feedback on our service design and delivery.
- Wayss aligns with the MARAM framework and ensures our services are

effectively identifying, assessing and managing family violence risk.
- Wayss is committed to th

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