Support Services Manager

4 months ago

Port Kennedy, Australia Bethanie Group Full time

Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

Bethanie Waters, located in **Port Kennedy**, is a modern **160 bed** aged-care facility offering dementia, respite, high & low care to aged residents. Bethanie Waters offer residents laundry and room cleaning services, on-site catering preparing tasty and nutritious meals, and several communal and open spaces including dining rooms and lounge areas offering tea and coffee making facilities.

The **Support Services Manager** at Waters will ensure a high standard of customer service is delivered to our residents. This position is offered on a full-time basis working Monday-Friday 8:00am-4:00pm.

**About the role**:
Reporting to the Facility Manager this position will lead and manage hospitality staff across site. Working closely with your peers you will play a key role in driving the customer experience for our residents at Waters. Responsibilities will include:

- Build and maintain excellent relationships with residents, families, staff and all relevant key stakeholders, ensuring continuous improvement is an ongoing priority too
- Ensure resources are managed appropriately including kitchen equipment, food and laundry equipment
- Develop, promote, and deliver an outstanding dining experience for all residents
- Ensure clothing and linen laundry processes are efficient and effective for all residents
- Allocate and manage appropriate levels of resources (people and materials) to ensure the support services are delivered appropriately and meets customer expectations
- Ensure all areas of compliance (ie food safety, infection control, OHS, etc) are met through regular monitoring auditing and improvement activities.

**About you**:
You’re a hospitality professional with a passion for providing excellent customer service for your customers. You will also bring:

- Demonstrated ability to lead a team of staff in a support services area
- Knowledge of food services including relevant legislation
- Understanding of the principles and tools of quality improvement
- Demonstrated budgeting skills with an ability to meet defined budget targets and outcomes
- Demonstrated ability to plan, implement and modify systems to ensure service quality meets individual, team and organisational goals
- Demonstrated ability to establish and maintain effective relationships with key stakeholders both within and external to the organisation
- Demonstrated ability to prioritise workload, reallocate tasks and manage many site-based projects at one time.
- Proficiency in the use of Microsoft products.
- Willing to obtain required vaccinations

**Working with Bethanie**

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Salary Packaging up to $15,899 per annum for living expenses and $2,650 for meals and entertainment
- Banking, insurance and retail discounts and benefits
- Rewarding career with a supportive culture
- Professional development and training opportunities
- Flexible working arrangements

**To apply

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