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Customer Service Centre

1 month ago

Gepps Cross, Australia Stratco Full time

**Join a national leader in Australian Retail and Manufacturing**:

- ** Be part of a dynamic and fast-paced Selling and Customer Service team**:

- ** Benefit from ongoing Training and Development to ensure your success**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

Through an expansion plan, an exciting opportunity has become available at Gepps Cross for **Customer Service Centre (CSC) Team Members. **Motivated Sales professionals who have a strong work ethic and an enthusiastic attitude are encouraged to apply. This is a great opportunity for a customer-focused person to become an integral part of our growing team.

This is a permanent full-time opportunity requiring the flexibility to work alternate Saturdays.

**RESPONSIBILITIES**
- Provide exceptional telephone Customer Service
- Utilise Selling Skills to provide solutions to Customers
- Manage Online sales
- Process and transact high level of sales orders
- Actively participate in Training and Personal Development
- Strictly adhere to our Critical Safety Rules & contribute to a safe working environment

**ABOUT YOU**
- A passion to deliver outstanding Customer Service
- Proven ability to provide solutions and drive sales to meet Customer’s needs
- Highly organised with the ability to work in a fast-paced Service Centre environment
- Excellent communication skills
- An eye for detail with strong administration and data entry skills

CSC Team Members will have the opportunity to participate in 'Stratco’s Delivering Excellence Program' supporting employee personal and professional development, by providing national retail career pathways and offering recognised qualifications

**REWARDS & BENEFITS**

Flexible Working Arrangements | Health & Wellbeing Initiatives | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Employee Assistance Programme

**OUR CULTURE**

We believe in building careers through providing a safe, inclusive, connected, and innovative culture that supports ongoing growth and development. We are committed to providing a safe working environment which ensures our team members ‘**Return Home Safe**’ every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the process, you will be invited for an interview to discuss the role in more detail.

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