Project Officer Case Management

2 weeks ago

Sydney, Australia NSW Government -Homes Property & Development Full time

**_Do you want your work to make a difference for NSW?_**:

- Together, we create thriving environments, communities and economies._
- **Exciting opportunity to undertake case management of contentious and complex matters**:

- **Permanent full-time role available, based in Parramatta with a flexible/hybrid work model**:

- **Generous remuneration package. Salary ranges from $101,947 to $112,849 plus annual leave loading and superannuation**

Our NSW Land and Housing Corporation (LAHC) team is currently seeking to appoint a** Project Officer Case Management **within our portfolio management assets division.

As the Project Officer Case Management, you will undertake project and case management of contentious and complex matters relating to complaints and/or disputes from tenants about maintenance and repairs for the property in which they reside with proceedings initiated by tenants or their representative in the NSW Consumer and Tenancy Tribunal (NCAT).

The role manages a small team who are solution focussed and work with many stakeholders both internally and externally including our maintenance contractors, the Department of Communities and Justice and legal services to ensure LAHC meets its obligations as a landlord and compliance with NCAT directions and orders. You will contribute to the development of operational policy, procedures and systems to drive improved business and client outcomes as required.

**About you**
Are you a multitasker by nature? Do you have a strong sense of attention to detail? Do you have experience working in fast paced environments where you must meet tight deadlines? If you answered yes to these questions, this could be the next opportunity for you

We are seeking someone who is self-driven and who is eager to get in and hit the ground running. The primary focus of this role is the central management, oversight and governance of tenant initiated NCAT matters which at times can be a high-pressure environment as well as the management of other key projects as required by the business. You will need to be a strong communicator, excellent problem solver and have sound experience with Microsoft office suite, if you have experience with TRIM and SAP that is desirable.

For more information read the full Role Description: Project Officer Case Management

**About Us**
The Department of Planning and Environment’s (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.

LAHC is a Public Trading Enterprise within the DPE cluster responsible for the public housing portfolio. LAHC owns and manages the Government’s public housing portfolio of some 125,000 properties within New South Wales.

Future Directions for Social Housing in NSW (Future Directions) sets out the Government’s vision to transform the social housing system over the next 10 years with LAHC playing a critical role in delivering the benefits of this new and innovative model for social housing. A key feature is the Communities Plus program, which is designed to fast-track the redevelopment of LAHC’s social housing portfolio in partnership with the private and community housing sector to deliver significant new and replacement social housing dwellings that are integrated with affordable private dwellings.

**To Apply**

DPE strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.

**Applications close Tuesday 23 May 2023 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

**Looking for more information or assistance in applying?**
Our Diversity team can assist to:

- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks

LAHC is a workplace that values our First Nations employees, their culture and their experiences. We are committed in becoming the employer of choice by creating a safe and welcoming environment. We are committed to work alongside our First Nations communities to support their social, cultural and economic aspirations and as a culturally inclusive workplace, provide a safe environment, where employees feel secure in their own identity, culture and community.

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