Nonstop Operations Specialist

NonStop Operations Specialist

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live & work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The Operations Specialist role works with customers to understand & resolve questions & issues. They understand principles & concepts of the overall system architecture & will have the ability to understand & support several products in a functional area of technology involving usage, configuration & interaction with other products.

**Your Key Responsibilities**:

- Successfully resolve technical issues for NonStop &/or Big Data software from incoming internal or external businesses & end user's contacts & proactive notification systems
- Respond to service, product, technical & customer
- relations questions
- Work independently on common & complex system problems where data analysis requires in-depth knowledge of multiple products/factors & occasionally seeks technical guidance by more senior technicians in call processing/problem resolution
- Proactively assist internal or external businesses & end users to avoid or reduce problem occurrence
- Review & may resolve complex business issues
- Add case resolution to KMS
- Understand & utilise ITIL
- Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partner with the Sales Pursuit team

**About You**:

- 5 years + working knowledge on NonStop
- Big Data software such as Hadoop highly regarded
- Excellent verbal & written communication skills
- Experience troubleshooting in a technical environment
- Excellent analytical & problem-solving skills
- Proficient in system support best practices & exercise independent judgment (within generally defined processes) to determine best methods for solving technical problems
- Advanced proficiency with case management databases & tools
- Superior customer service skills
- Phone & remote support experience
- Ability to solve & document solutions for usage of other technicians & customers
- Ability to lead resolution activities with escalated customers
- Ability to contribute to technical action plans

You will be willing to embrace changes in technology & demonstrate the ability to work outside your comfort zone in gaining skills on all components in the solution stack.

**What’s on offer**:
At HPE we offer industry leading benefits such as commission accelerators, flexible working, enhanced parental leave, Wellness Friday, the ability to participate in Employee Resource Groups activities, volunteering opportunities, constantly evolving career growth & more.

Then let’s stay connected

Australia

Applicants must be compliant with the relevant government COVID19 vaccination legal requirements (if applicable). Some roles require visits to our partner or supplier premises. The relevant laws and partner/supplier visitor policies may therefore include specific COVID19 vaccination requirements. HPE also has a general vaccination (or valid exemption) requirement for attending HPE offices (which attendance may be a requirement depending on the role).

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.